Experience

Non Stop Fitness Serbia

• Serbia
• Health, Wellness & Fitness
• 1 - 100 Employee

• Administrative Officer

  • Aug 2020 - Present



Borealis

• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Dec 2017 - Nov 2018

  • Sales order, delivery note and invoice creation• Debit and credit note creation• Direct contact with hauliers to organize CPT deliveries• Contacts t with customers regarding delivery schedule• Monitoring stock quantities in the system• Control delivery order from the customer (checkout debts, advance payment)• Active participation in the process of import of products • Contact with forwarder agency• Collecting and checking import documents (supplier invoice, customs declaration, and all other documents related import)• Active participation in E-customer survey Company project in Europe Show less

• Customer Service Team Leader

  • Jun 2013 - Dec 2017

  • Weekly and monthly meetings on Action Plan monitoring, CSC management, meetings with Sales, Account and Supply Chain departments regarding following business-related processes • Leader of the Borealis L.A.T International E-customer satisfaction survey project• active participation in SAP implementation with IT department• more than 3 years of SAP daily operations (deliveries, invoicing, debit and credit notes, packaging of bulk products, import costs calculations, ...)• assigned as a Key contact person for all IT related issues wich were managed from Budapest office (server connection issues, software updates, network issues...). Show less

• Customer Service Representative

  • Aug 2006 - Jun 2013



Translogistics doo Belgrade, Hauler Agency

• Serbia

• Material bookkeeper

  • Nov 2003 - Aug 2006

  • Calculation of transport costs • Collecting receivables from customers • All other evidences related international transports • Calculation of transport costs • Collecting receivables from customers • All other evidences related international transports



Biki doo – bookkeepeng agency

• Serbia

• Material bookkeeper

  • Jun 2002 - Mar 2003



Inženjeringpromet doo Ub

• Serbia

• Manager Assistant

  • Dec 1999 - Dec 2001

  Answer and direct phone calls Organize and schedule meetings and appointments Maintain contact lists Produce and distribute correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Order office supplies Booking travel arrangements Submit and reconcile expense reports Provide general support to visitors Provide information by answering questions and requests Research and creates presentations Generate reports Handle multiple projects Prepare and monitor invoices Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Contribute to team effort by accomplishing related results as needed Organize travel arrangements for senior managers Write letters and emails on behalf of other office staff Book conference calls, rooms, taxis, couriers, hotels etc. Cover the reception desk when required Maintain computer and manual filing systems Handle sensitive information in a confidential manner Take accurate minutes of meetings Coordinate office procedures Reply to email, telephone or face to face inquiries Develop and update administrative systems to make them more efficient Resolve administrative problems Receive, sort and distribute the mail Manage staff appointments Oversee and supervise the work of junior staff Maintain up-to-date employee holiday records Show less



Štampa doo (Štampa commerce doo after company owner change)

• Serbia

• Material Bookkeeper

  • Aug 1993 - Nov 1999



Inženjeringpromet doo Ub, PJ Beograd

• Serbia

• Manager Assistent, Assistant in Law Department

  • Aug 1982 - Aug 1993

  Responsible for incoming calls, forwarding messages to Manager and other employees Attendance at meetings of the expert collegium, record keeping Taking full responsibility for the functioning of the office, Purchasing equipment, and supplies Responsibility for incoming calls, meeting and greeting visitors, preparation of refreshments Organize travel arrangements Coordination between Manager and other departments All other jobs in order to provide a smooth organization of the office Serving as the point person for corporate and community events Maintaining busy and frequently changing calendars Show less



Ineženjeringpromet doo

• Belgrade

• Office Manager

  • Aug 1982 - Jul 1993

  • Answer and direct phone calls • Organize and schedule meetings and appointments • Maintain contact lists • Produce and distribute correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system • Order office supplies • Book travel arrangements • Submit and reconcile expense reports • Provide general support to visitors • Provide information by answering questions and requests • Research and creates presentations • Generate reports • Handle multiple projects • Prepare and monitor invoices • Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies • Contribute to team effort by accomplishing related results as needed • Organize travel arrangements for senior managers • Write letters and emails on behalf of other office staff • Book conference calls, rooms, taxis, couriers, hotels etc. • Cover the reception desk when required • Maintain computer and manual filing systems • Handle sensitive information in a confidential manner • Take accurate minutes of meetings • Coordinate office procedures • Reply to email, telephone or face to face inquiries • Develop and update administrative systems to make them more efficient • Resolve administrative problems • Receive, sort and distribute the mail • Manage staff appointments • Oversee and supervise the work of junior staff • Maintain up-to-date employee holiday records Show less