Experience

Graham Management

• United States
• Real Estate
• 1 - 100 Employee

• Community Manager

  • Oct 2017 - Present

• Community Manager

  • Oct 2017 - Oct 2017



FirstService Residential

• Real Estate
• 700 & Above Employee

• Senior Service Specialist

  • Nov 2014 - May 2017

  Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Analyze customer complaints and provide appropriate corrective actions. Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop customer service programs in order to provide outstanding service. Prepare documentation and reports on routine customer correspondence for future reference purpose. Accomplishes financial objectives by calculating assessments; paying bills; forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances. Assist in training peers on improving customer support service. Develop and maintain in-depth product knowledge. Conduct customer surveys about the company’s service so as to obtain feedback. Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.



Target Logistics Management LLC

• United States
• Hospitality
• 100 - 200 Employee

• FRONT DESK ADMINISTRATOR

  • Nov 2012 - Dec 2013

  Employ administrative skills in completing key tasks such as overseeing, verifying, and processing all guest check-ins/check-outs logbook, room reservation, requests, changes, and cancellations as well as activation and distribution of room keys. Take charge of all facets of cash handling and billing verification and adjustments. Attend to and greet guests in a professional, helpful, and welcoming demeanor to ensure a positive impression and experience. Monitor inventory of lodging and facility supplies.



KBR, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Billeting Coordinator / Costumer Service Coordinator

  • Dec 2007 - Aug 2010

  Customer service, providing friendly and professional service to the customer. Performed document scanning procedures and logged them in the company’s computer system format. Ensured all data for submission is complete and in compliance with company guidelines. Worked with operations to ensure service orders for living quarters are completed in a timely manner. Was responsible for accurate archiving. Was in charge of overseeing temporary or permanent living quarters for client and other civilian contractors. Coordinated activities and oversee proper maintenance, safety and cleanliness standards are adhered. Accountable for maintaining vacancy/occupancy rates, supervise, escort and direct sub contractor employees. Ensured the proper inventory of supplies for living quarters and cleaning are maintained. Operated as the lead over a group of HR Billeting Technicians.



Mercator d.o.o.

• Slovenia
• Retail
• 400 - 500 Employee

• CUSTOMER SERVICE SPECIALIST

  • May 2006 - Nov 2007

  Delivered quality customer service by courteously answering incoming calls or inquiries from prospective clients. Dealt with and resolved issues during confrontational or stressful interactions with costumers. Ensured the provision of outstanding customer support by communicating closely with them regarding additional information on company services and product offerings. Performed related administrative tasks such as data entry, paperwork, and service reports preparation. Was responsible of establishing standards for personnel performance and customer service. Investigated and resolved complaints regarding food quality, service, or accommodations. Monitored compliance with health and fire regulations regarding food preparation and serving, building maintenance in lodging and dining facilities.