Experience

DreamX

• Software Development
• 1 - 100 Employee

• Head of Client Management

  • Jan 2023 - Present



VERVVEY

• Consumer Services

• Communications Manager

  • Dec 2022 - Present

  Overall administrative support to all Sales department team members. Building the client base. Fulfillment of orders of the head. Overall administrative support to all Sales department team members. Building the client base. Fulfillment of orders of the head.



Beengo Delivery

• Минск, Республика Беларусь

• Head of Customer Service

  • Sep 2020 - Dec 2021

  Selection of client managers. Adaptation and training of new employees. Management of the department of client managers, distribution of tasks between them. Coordinating the activities of the department, scheduling the work of employees. Сontrol and evaluation of the quality of personnel work. Making report. Organizing and holding meetings within the department. Interaction with clients, partners, solving non-standard situations. Selection of client managers. Adaptation and training of new employees. Management of the department of client managers, distribution of tasks between them. Coordinating the activities of the department, scheduling the work of employees. Сontrol and evaluation of the quality of personnel work. Making report. Organizing and holding meetings within the department. Interaction with clients, partners, solving non-standard situations.



Wholesale & Logistics Center «S-Video»

• Belarus
• Retail
• 1 - 100 Employee

• Quality Control Manager

  • Jan 2019 - Aug 2020

  Operational call center management (9 sales managers). Selection of sales managers. Organization of training and certification. Monitoring sales managers for compliance with quality indicators, listening to calls. Reporting on the results of listening to calls (eliminating problem areas, identifying errors, working on errors). Missed call processing control. Development of training materials, scripts, motivation systems. Drawing up a schedule and time sheet. Verification of the reliability and completeness of settlements by counterparties. Conducting inventories. Dealing with feedback, complaints and customer requests. Show less



21vek.by

• Belarus
• Retail
• 300 - 400 Employee

• Client Account Manager

  • Aug 2017 - Jan 2019

  Maintaining customer data in CRM. Clarify client's requirements (needs) and sales activities (deal closing). Providing excellent customer service in a timely and professional manner. Achievement of planned sales goals. Additional sales. Maintaining customer data in CRM. Clarify client's requirements (needs) and sales activities (deal closing). Providing excellent customer service in a timely and professional manner. Achievement of planned sales goals. Additional sales.