Andile Mkhabela
Information Technology Support Technician at South African Forestry Company (SAFCOL)- Claim this Profile
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English -
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Xitsonga -
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Siswati -
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Sesotho -
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Isizulu -
Topline Score
Bio
Credentials
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Learning Data Analytics
LinkedInSep, 2020- Nov, 2024 -
Design Thinking and Challenge Management
SAP Web LearningMay, 2020- Nov, 2024 -
Reimagine Customer Experience with SAP C/4HANA
SAP Web LearningJan, 2019- Nov, 2024 -
SAP Certified Technology Associate - SAP Hybris Marketing Cloud Implementation (1708)
SAP SEJul, 2018- Nov, 2024 -
Google Digital Marketing
Google -
INFORMATION TECHNOLOGY
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SAP Business ByDesign Essentials
SAP Web Learning
Experience
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South African Forestry SOC Company (SAFCOL)
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Paper and Forest Product Manufacturing
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100 - 200 Employee
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Information Technology Support Technician
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Mar 2021 - Present
•Design and generate PowerBI reports to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions. •Install all desktop and laptop computers and ensure their effective functioning. •Upgrade computers where required. •Configure and setup e-mail functionality on business cell phones. •Troubleshoot faulty cable switches and log calls with suppliers. •Configure and troubleshoot faults with telephone system. •Perform hardware troubleshooting and advise on solutions. •Provide an effective interface between users and service providers, including documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis. •Assist users to make more effective use of desktop systems, products & services, making initial diagnosis of problems and advising known solutions, where applicable. •For all products, services and systems within own area of responsibility, demonstrates, installs, and commissions desktop systems and their routine upgrades. •Provide information on updates, known errors, changes in availability, new facilities. •Perform site visits to do maintenance, diagnoses and repairs. •Monitor and advise staff on security breaches and password statuses. •Provide network accounts and passwords. •Load all required business software and applications. •Perform software troubleshooting. •Check that all applications and operating systems are working effectively. •Check that all applications are up to date. •Check that all security software are installed and up to date. •Install and maintain camera infrastructure. •Install and maintain wireless Access Points. •Perform 3G and VPN setups connections •Provide network troubleshooting and solutions. •Run network cables and make fly-leads as. •Cisco Call Manager : deploy, troubleshoot, monitor and optimize IP telephony, voice, and video and mobility solutions. Show less
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Westrocon Seidor (Pty) Ltd
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Junior SAP C4C and Business Bydesign Consultant
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Aug 2018 - Aug 2020
• SAP Implementations, configurations and creating organizational structure. • Design, development, integration, testing and deployment . • Analyze and scope end user authorization roles. • Keep a record of configuration changes and scheduling of application updates. • Maintaining the current organizational reporting structure • Documenting systems requirements to design, customize and testing of business processes. • Prepare test environment for client to test the configured scenarios • Enhance system functionality to ensure effective front and back-end functionality of applications. • Master Data Loading of employees, accounts, suppliers, materials, material valuation and price list. • Creating and supporting Procure to pay, Order to cash, Plan to inventory, Quote to cash SAP Business processes. • Creating business users, business roles and functional areas. • Prepare for end user training manuals and user training. • Consult with clients via email and telephone correspondence to identify business needs and define technical requirements. • Providing support for SAP's production environment and provided basic technical support resolving issues for clients on variety of company products by investigating and resolving all support queries escalated. • Business analytics-designing data sources and Building reports to suits client’s needs. • Provide input to data Quality Assurance initiatives. • SD & MM including checking ATP of products, credit management, account determination, creating transport lanes, stock overview, goods movement and goods transfers. • Build and contribute to management information system reports and distribute in accurate and timely manner. • Maintain customer satisfaction – consult with service providers, internal users, & clients to improve application performance. • Executed and supported testing activities: unit testing, system integration tests, regression testing, user acceptance testing. Show less
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South African Forestry SOC Company (SAFCOL)
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Paper and Forest Product Manufacturing
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100 - 200 Employee
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ICT Desktop Support Technician
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Sep 2016 - Sep 2017
• SysAid Administration -Acting as the first point of support to the users. • Performing of backup and reload of workstations. • Assisting in asset management. • Perform maintenance on workstations & setting up of telephone meetings/conferences. • Adding new users on the biometric system. • Logging of calls with service suppliers (Dell, HP, Konica Minolta). • Liaise with ICT service providers & Obtaining quotes for hardware replacement. • Take ownership of incidents immediately when they are logged, up until when resolved. • User password resets & Setup new workstations and laptops. • Creating PR and recording of GRVs. • Training users on Skype for Business. • Maintained and repaired equipment and tools to ensure operational readiness, safety and cleanliness. Show less
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bushbuckridge local municipality
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bushbuckridge
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IT TECHNICIAN
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Apr 2016 - Sep 2016
• Backing up data using Microsoft SQL Server 2008 R2 • Setting up new users' accounts and profiles and dealing with password issues. • Co-ordinate’s activities associated with the provision of End User support and analyses, diagnoses, resolve software and hardware related problems ensuring optimum and uninterrupted functionality of operating systems and applications. • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Followed up with clients to ensure optimal customer satisfaction. • Following support engagement and problem resolution. • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently. • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. Show less
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IT TECHNICIAN
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Nov 2015 - Apr 2016
• Provide helpdesk support, receive recorded calls on incidents, prioritize, resolve, escalate incident. • Implement anti-Virus updates, monitor & perform antivirus updates, identify computers that are not updating. • Resolve machine backup errors, identify machines not protected. • Resolve backup errors, test backup. • Installing systems such BAS, LOGIS and PERSAL. • Configure Install, and support desktop, laptops, printers, monitors, portable data storage devices, and other general peripherals. • Configure IT devices for secure operations including installation of security software updates and other configurations as required. • Diagnoses hardware and software failures communicate the remediation plans to users and provide status updates. • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently. Show less
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Tshwane University of Technology
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South Africa
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Higher Education
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700 & Above Employee
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Internship
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Jan 2014 - Jul 2014
• Compiling process models participating in roll out and implementation of software solutions Ensuring system specifications meet business requirements. • Compiling functional specifications, proposals and business models. • Compiling system analysis and design specifications. • Analyzing and modeling existing business processes. • Worked one-on-one with clients to improve systems specifications. • Researched and resolved issues regarding integrity of data flow into databases. • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality. • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timeliness. • Helps to enforce business rules related to the data that in is use. • Reviewed files, records and other documents to obtain business information and key data to respond to development requests. • Proactive systems health monitoring and conducting manual systems health checks of key applications. Show less
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Education
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2017 - 2018
Tshwane University of Technology
Bachelor's degree, Business Applications -
2018 - 2018
SAP
SAP Hybris Marketing certificate, SAP Hybris Marketing certificate -
2015 - 2015
Broadband College of Technology
MCP Certification, MCP Certification -
2010 - 2014
Tshwane university of technology
diploma, Information Technology -
2009 - 2009
PC Training and business college
Certificate, information technology -
GOOGLE
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Google
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2019 - 2023
Tshwane University of Technology
Master of Computing, Informatics
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