Experience

Full Circle (EA Studio)
• Associate Producer

  • Oct 2021 - Present


Kabam

• Canada
• Computer Games
• 500 - 600 Employee

• Producer

  • Feb 2020 - Oct 2021

  Live incident management: coordinating strike teams, driving internal and external communications, and supporting the team in ensuring efficient resolution of all severity and priorities of live issues and incidents.Owning service health and confidently reporting on high impact issues, their effects on KPIs, and action plans to mitigate similar issues in the future.Working closely with Back End and Service Reliability Engineering teams to ensure our SLA and SLI goals are met.Build owner: ensuring the team reaches each milestone from first look to release in each monthly client build release, bug triaging, assessing risk on features, and working with other production team members to ensure their teams are on track to deliver each milestone.

• Associate Producer

  • Feb 2019 - Feb 2020

• Sr. Live Content Coordinator

  • Jan 2017 - Feb 2019

  Data Migration between 5 testing environments and live production servers, comparing JSON files to ensure clean and accurate data is deployed between servers.Communicating and collaborating with various departments including: Live Ops, Development, and QA teams to ensure data sets are clean, complete, and ready to deploy on time for every event and build release.Scheduling and communicating: data deployments that affect the live game, manage version locks and import tools (in -house), and monthly build releases.Assisting with live issues that affect our players at all hours including offering solutions, collaborating with QA, and deploying verified fixes.



DAVIDsTEA

• Canada
• Retail
• 300 - 400 Employee

• Store Manager

  • Aug 2013 - Aug 2015

  Successfully achieved company set KPI standards by creating action plans and executing them by coaching staff and setting daily goals and stretch goals. I helped with 2 store openings, assisted in recruiting staff, and trained 2 Store Managers. Successfully achieved company set KPI standards by creating action plans and executing them by coaching staff and setting daily goals and stretch goals. I helped with 2 store openings, assisted in recruiting staff, and trained 2 Store Managers.



EB Games Canada

• Store Manager

  • Nov 2006 - Aug 2013

  I was assigned under-performing stores and challenged with turning them around. This included coaching and training staff, merchandising within company and vendor standards, and establishing an exceptional customer experience to create a regular clientele. My first store went from bottom 20 stores in the region to #1 in only 6 months and maintained the same ranking the following year. I was often asked to run more than one store at a time to temporarily fill a position or coach a team to achieve success. I also helped run store inventories throughout the districts in my area.



E-One Moli Energy (Canada) Limited

• Process Operator

  • Oct 2003 - Apr 2009

  I worked as a Process Operator in the Winding department. Here I ran complicated machines that produced the components that were put inside rechargeable Lithium-Ion batteries. My main responsibilities were to achieve production goals, maintain high quality standards, and troubleshoot any machine errors causing a halt in production. I was also Team Leader for a team of 13-15 employees. I worked as a Process Operator in the Winding department. Here I ran complicated machines that produced the components that were put inside rechargeable Lithium-Ion batteries. My main responsibilities were to achieve production goals, maintain high quality standards, and troubleshoot any machine errors causing a halt in production. I was also Team Leader for a team of 13-15 employees.



McDonald's

• 1 - 100 Employee

• Swing Manager

  • Jan 1999 - Oct 2003

  Responsible for running shifts, managing labour, and consistently reached or surpassed hourly sales goals. Responsible for running shifts, managing labour, and consistently reached or surpassed hourly sales goals.