Andiara Gonçalves

Experience Designer at Bound
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane, Queensland, Australia, AU
Languages
  • Portuguese Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Full professional proficiency

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Credentials

  • Effectively Leading Digital Transformation
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Figma Essential Training: The Basics
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Scrum Master Certification Training
    Master of Project Academy
    Jul, 2020
    - Nov, 2024
  • Service Now Fundamental Course
    ServiceNow
    Jul, 2020
    - Nov, 2024
  • User Experience Designer
    Mergo User Experience

Experience

  • Bound
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Experience Designer
      • Jul 2022 - Present

      Bound works across Experience Design, Commerce and Platforms, and Mobile Applications to create change and drive impact. Through strategic thinking, human-centred design and technology solutions, our specialist teams provide advice and execution services to ASX100-listed companies, government departments and any organisation seeking to scale up, improve experiences, increase revenue or accelerate delivery. Bound works across Experience Design, Commerce and Platforms, and Mobile Applications to create change and drive impact. Through strategic thinking, human-centred design and technology solutions, our specialist teams provide advice and execution services to ASX100-listed companies, government departments and any organisation seeking to scale up, improve experiences, increase revenue or accelerate delivery.

  • Enterprise Creative Cloud
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Experience (CX) Designer and Researcher
      • Mar 2021 - Jul 2022

      Conducting user research (mixed methods) to achieve user experience excellence using ECC’s user-centric UX Research Framework within a collaborative design, technology and product team for ECC enterprise and Government clients. Creating low-fidelity visualisations of user journeys, mental/empathy models and information architecture using storyboards, user flows and sitemaps. Conducting user research (mixed methods) to achieve user experience excellence using ECC’s user-centric UX Research Framework within a collaborative design, technology and product team for ECC enterprise and Government clients. Creating low-fidelity visualisations of user journeys, mental/empathy models and information architecture using storyboards, user flows and sitemaps.

  • Askable
    • Australia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • UX Growth Advisor
      • Dec 2020 - Feb 2021

      UX Growth Advisor at Askable 🌱 Askable provides UX designers and market researchers with their perfect participants. It’s as simple as creating account, defining your audience and setting up a schedule. Connect with participants (remote or in-person) in as little as 24 hours. Now you can run user research, without the chaos. Feel free to drop me a line here on LinkedIn or hit us up on online chat at askable.com. UX Growth Advisor at Askable 🌱 Askable provides UX designers and market researchers with their perfect participants. It’s as simple as creating account, defining your audience and setting up a schedule. Connect with participants (remote or in-person) in as little as 24 hours. Now you can run user research, without the chaos. Feel free to drop me a line here on LinkedIn or hit us up on online chat at askable.com.

  • Inia Health / MindCheck
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Marketing & Sales Coordinator
      • Apr 2020 - Dec 2020

      Mindcheck is a startup about mental health. I am part of the team to help boost digital marketing and develop the best sales techniques to spread the product around the world in the Corona virus situation and help people. Mindcheck is a startup about mental health. I am part of the team to help boost digital marketing and develop the best sales techniques to spread the product around the world in the Corona virus situation and help people.

  • ILSC Education Group
    • Canada
    • Education Administration Programs
    • 300 - 400 Employee
    • Student and Traveller
      • Nov 2018 - Jun 2019

      After 8 months studying in Australia, I spent some time traveling around the APAC region, as well as organising documentation for my visa and planning my entry into the Australian technology market. After 8 months studying in Australia, I spent some time traveling around the APAC region, as well as organising documentation for my visa and planning my entry into the Australian technology market.

  • Incuca
    • Floriano Area, Brazil
    • Growth Hacker & Inside Sales
      • Feb 2018 - Nov 2018

      InCuca is a team of experts in development of technology solutions. The company creates, designs, develops, programs, does technical support, infrastructure, security, performance and administration of software, applications, EADs, e-commerce, websites, blogs and hosting providers. I joined to work at InCuca when only the CEO was responsible for the Sales and Business. They needed someone to develop new business through inbound marketing and growth hacking strategies. I developed the following projects and roles: * Partnership Program with marketing and advertising agencies. * Participation in technology events in Brazil. * Expansion to more clients outside of Brazil. * Referral Program. * Inbound Marketing (new website, social media, SEO, webinars, videos) - Building the first Sales Funnel. * Hiring people to the team * Creation of new processes and team training. * Project design and follow up cycle with developers and designers.. * Customer Success. * Closing business. Goals: 100% Delivered Projects + 90% customer success + 150% leads + 80% sales + Show less

  • Citrum
    • Brazil
    • Information Technology & Services
    • 1 - 100 Employee
    • Inside Sales Specialist
      • May 2017 - Nov 2018

      Citrum was a start-up 50% acquired by Senior Sistemas (5th largest technology company in Brazil). It had two products: E-commerce platform and mobile POS. I joined the company with the focus to start the sales plan. My main roles were: * Growth Year Planner (marketing and sales). * Creation of sales processes. * Organization of inbound marketing actions to leverage passive leads. * Write the marketing content. * Exact Sales Program implementation and SDR monitoring. * Update Senior channels about Citrum solutions. * Closing business and following up qualified leads. The Mobile POS product was not finished due to new competitors in the market and the e-commerce platform was entirely acquired by Senior Sistemas and absorbed into its product portfolio. The start-up was closed 2 months after I left the company. Show less

  • Gama Academy
    • Brazil
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Student at Gama Experience program #5
      • Mar 2017 - Apr 2017

      A Gama Academy é um projeto de educação pensado para preparar talentos para diversas áreas da sua empresa. Com os desafios reais do seu dia a dia, treinam os profissionais com os melhores nomes do mercado e capacitam sua equipe para performar melhor. http://gama.academy/ A Gama Academy é um projeto de educação pensado para preparar talentos para diversas áreas da sua empresa. Com os desafios reais do seu dia a dia, treinam os profissionais com os melhores nomes do mercado e capacitam sua equipe para performar melhor. http://gama.academy/

  • Dr. Saúde
    • São Paulo Area, Brazil
    • Manager
      • Jan 2017 - Apr 2017

       Development and control of clinic processes.  Team contraction, doctors and dentists and organization of functions and sectors in the clinic.  Responsible for managing marketing, financial and HR.  Total management of the clinic.  Responsible for the necessary documentation for the operation of the clinic.  Development and control of clinic processes.  Team contraction, doctors and dentists and organization of functions and sectors in the clinic.  Responsible for managing marketing, financial and HR.  Total management of the clinic.  Responsible for the necessary documentation for the operation of the clinic.

  • Go Together Marketing & Incentive Travel
    • Brazil
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Incentive Travel Projects Coordenator
      • Mar 2016 - Dec 2016

      Develop Incentive Travel projects with campaigns to motivate people, engage them, achieve results, position brands and provide unforgettable moments. Negotiation with local DMCs. Mapping and implementation of the process for incentive travel projects (customization of the PODIO management platform), events, business and CRM. Develop Incentive Travel projects with campaigns to motivate people, engage them, achieve results, position brands and provide unforgettable moments. Negotiation with local DMCs. Mapping and implementation of the process for incentive travel projects (customization of the PODIO management platform), events, business and CRM.

  • HS MASTER VIAGENS E TURISMO
    • 1 - 100 Employee
    • Incentive Travel Project Consultant
      • Aug 2014 - Mar 2016

      Develop specialized travel projects for companies that promote incentive trips, that is, exclusive awards trips with creative and service differentials. Coordination of Incentive travel projects. Negotiation with local DMCs (greater experience outside Brazil in more than 20 countries). Experience with projects for large companies (Itaú, Bonsucesso, BMG, Localiza Rent a Car, etc). Develop specialized travel projects for companies that promote incentive trips, that is, exclusive awards trips with creative and service differentials. Coordination of Incentive travel projects. Negotiation with local DMCs (greater experience outside Brazil in more than 20 countries). Experience with projects for large companies (Itaú, Bonsucesso, BMG, Localiza Rent a Car, etc).

  • Localiza&Co
    • Brazil
    • Travel Arrangements
    • 700 & Above Employee
    • Financial and Investors Relations Assistant
      • Feb 2011 - Jul 2013

       Year Planner Control (LOCALIZA CFO Advisory).  Interface with all financial management (Controllership, Treasury, Tax, Accounts Payable and Receivable, Investor Relations and leasing and debentures).  Responsible for the negotiation and organization of conferences and roadshow of the Investor Relations department.  Planning and execution of activities related to the Financial Management.  Year Planner Control (LOCALIZA CFO Advisory).  Interface with all financial management (Controllership, Treasury, Tax, Accounts Payable and Receivable, Investor Relations and leasing and debentures).  Responsible for the negotiation and organization of conferences and roadshow of the Investor Relations department.  Planning and execution of activities related to the Financial Management. Show less

  • Localiza&Co
    • Brazil
    • Travel Arrangements
    • 700 & Above Employee
    • Loyalt Program assistant - National and International
      • Jul 2009 - Nov 2010

      Development of the Loyalty Program for Spanish and English speaking passengers. Customer service via email about the company's score schedule. Development of the Loyalty Program for Spanish and English speaking passengers. Customer service via email about the company's score schedule.

Education

  • Minas Gerais Federal University
    Social Sciences, Sociology
    2003 - 2008
  • UNA University Center
    MBA, International Business
    2009 - 2010
  • Catholic Pontifical University -MG
    Graduation, International Relations
    2003 - 2008
  • ILSC
    Certificate IV in Business, Business
    2018 - 2019
  • School Mergo User Experience
    Especialisation, User Experience Research & Design
    2021 - 2021

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