Enterprise Mobility Engineer

• May 2023 - Present

Support Engineer

• Apr 2021 - May 2023

-Complete service tickets received through Zendesk, phone calls and email, completing over the phone, in-person, or remotely using TeamViewer-Responsible for recommending and completing client-centered projects to enhance workflow, safeguard user workstations and proprietary information, and keep systems up-to-date-Part of periodic after-hours/on-call support rotation, serving as an escalation point to new international team members to complete tickets-Serve as point of contact for my clients to head their support issues, complete projects to update their infrastructure and serve as an internal point of escalation for those clients-Conduct employee training, document processes in company OneNote, and create training videos Show less

Event Facilitator/Remote Proctor

• Sep 2020 - Apr 2021

-Set up AV equipment in classrooms or outside venues for real estate, mortgage, law and insurance classes and exams -Proctor and grade exams in person and remote, assisting users with the installation of ConnectWise on Windows and MacOS -Facilitated online lectures for hybrid classes using Adobe Connect, assisting with technical issues for both instructors and students -Set up AV equipment in classrooms or outside venues for real estate, mortgage, law and insurance classes and exams -Proctor and grade exams in person and remote, assisting users with the installation of ConnectWise on Windows and MacOS -Facilitated online lectures for hybrid classes using Adobe Connect, assisting with technical issues for both instructors and students

Audio Visual Technician

• Sep 2019 - May 2020

-Part of a team of technicians working under 3 separate venues/presentation spaces for Columbia College Chicago using the following boards: Midas M32, Behringer X32, Yamaha M7CL -Serve as Technician for various events including presentations, concerts, club events and more -Perform stage set up, tear down and maintenance of audio/visual equipment -Part of a team of technicians working under 3 separate venues/presentation spaces for Columbia College Chicago using the following boards: Midas M32, Behringer X32, Yamaha M7CL -Serve as Technician for various events including presentations, concerts, club events and more -Perform stage set up, tear down and maintenance of audio/visual equipment

Sound Engineer

• Sep 2019 - Feb 2020

-Responsible for stage set up, routing, orientation and equipment placement to produce concerts-Mix shows on a SoundCraft SI Impact-Work in conjunction with the venue to create a better Audio playback system

Live Sound Intern

• Feb 2019 - Aug 2019

-Assisted in stage set up for shows including monitors, microphones and cabling-Assisted in monitor and room mixing-Struck and repacked equipment

Marketing Intern

• May 2019 - Sep 2019

-Created posters, print ads, catalogs and other media for an International Abrasives manufacturer -Updated literature and websites with new promotions and up-to-date products -Fulfilled distributor and Sales staff requests for images of products -Created posters, print ads, catalogs and other media for an International Abrasives manufacturer -Updated literature and websites with new promotions and up-to-date products -Fulfilled distributor and Sales staff requests for images of products

Sound Engineer

• May 2019 - May 2019

-Assisted in stage set up for multiple stages -Set up and mixed live performances -Assisted in tear down and repacking of stages and equipment -Assisted in stage set up for multiple stages -Set up and mixed live performances -Assisted in tear down and repacking of stages and equipment

Retail Salesperson

• Aug 2017 - Jan 2019

-Served as retail sales associate to sell sports apparel and hats to potential customers -Packaged merchandise for shipping -Maintained an attractive storefront through proper restocking and organization of products -Served as retail sales associate to sell sports apparel and hats to potential customers -Packaged merchandise for shipping -Maintained an attractive storefront through proper restocking and organization of products

Videographer

• Aug 2015 - Feb 2017

-Film sporting events (Girls Volleyball, Boys Football and Girls Basketball) -Set up camera and tripod prior to event -Record sporting event (QuickTime or MP4 formats) -As directed by each coach, provide either an SD card or burn to a DVD -Film sporting events (Girls Volleyball, Boys Football and Girls Basketball) -Set up camera and tripod prior to event -Record sporting event (QuickTime or MP4 formats) -As directed by each coach, provide either an SD card or burn to a DVD