Experience

PT Bank Sinarmas Tbk

• Indonesia
• Banking
• 700 & Above Employee

• Customer Specialist

  • Jul 2018 - Present

  Respond to incoming calls, emails and other message from customers and give them the right answers and directions Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results Serves as mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected Show less



PT Bank Mandiri (Persero) Tbk.

• Indonesia
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Dec 2015 - Dec 2017

  Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Show less