Andi Fresnido
ICT Recruitment Consultant at Northbridge Recruitment- Claim this Profile
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Bio
Credentials
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Tech Recruiting Foundations: 1 Introduction
LinkedInOct, 2022- Nov, 2024 -
Tech Recruiting Foundations: 3 Recruiting Software Developers
LinkedInOct, 2022- Nov, 2024 -
Tech Recruiting Foundations: 5 Waterfall, Agile, and DevOps for Recruiters
LinkedInOct, 2022- Nov, 2024 -
Technical Recruiting
LinkedInSep, 2022- Nov, 2024
Experience
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Northbridge Recruitment
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Australia
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Staffing and Recruiting
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1 - 100 Employee
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ICT Recruitment Consultant
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Oct 2022 - Present
Drive full-cycle of technical recruitment processes – including sourcing/headhunting, screening, shortlisting, coordinate interviews, reference checks and manage offers. Attending briefing calls and collaborating with clients and stakeholders. Collaborate with HR team on documentations. Providing timely updates on hiring status and reports. Manage the full recruiting life cycle within assigned recruitment and ensuring adequate qualified applicant flow to meet hiring goals. Creating consistently a strong pipeline of high caliber talent to meet the needs. Ensuring delivery time meeting expectations. Delivering positive service experience to the candidates/applicants and Hiring Managers. Identifying and qualifying candidates and applicants for positions through: sourcing and attracting (passive) candidates through direct search method. Submitting suitable candidates to Hiring Managers for further interviews. Coordinating interview schedules between candidates and Hiring managers. Assisting and coordinating assessments and interviews. Specializing in Category G, H and I Show less
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AGFS Business Consultancy Services
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Staffing and Recruiting
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1 - 100 Employee
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Technical Recruitment Consultant
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Jul 2019 - Oct 2022
Experienced in contingency and retained search, mostly specializing in mid to executive level in ICT and Financial services. Recruiting and placing positions across diverse and various ICT and Financial roles for both Permanent and Contract roles for wide range of accounts that involves client and candidate relationship management within Australia and Asia Pacific market. Has a proven experience in closing complex searches. Deliverables: Business Analyst/Automation Test Analyst Data Analyst/Data Engineer/ Data Architect Big Data: Hive, Spark, Kafka, Hadoop, Apache Spark, HBase, PIG, Tableau Mobile: iOS (Swift) / Android (Kotlin) Software Engineer/Developer (Mid to Executive Level) Hybris | SAP AWS | Cloud | DevOps Full Stack: Java | Scala | Golang | C# | .Net | Javascript Back End: Node | Ruby | Oracle | Python | Java | SQL | NoSQL | Microservices Front End: React | HTML | CSS | PHP | JavaScript | Spring Boot | Angular | Typescript | UI / UX Basel, KYC, FCC, Risk and Compliance, Wealth, Asset and Liability Management, Valuation Methodology, Quantitative, Trading, Market Data, Financial Market (Credit, Rates, FX, Equities, Derivatives), Investment, Retail and Corporate Banking, etc. • End to End Recruitment process • Sources qualified candidates for specific job orders, using job boards (LinkedIn Recruiter, Seek, EFinancial), applicant tracking systems (JobAdder, Vincere), company web sites, etc. • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews • Sets up interviews between candidates and hiring managers • Involves recruiting passive candidates, through phone calls, emails and general relationship-building.• • Keeps our ATS up-to-date and use a metrics driven approach to get results and drive hires • Skilled in using tools such as Salesforce, CMS (Fieldglass), eFinancial Show less
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Google
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United States
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Software Development
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700 & Above Employee
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Online Advertising Specialist
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Aug 2019 - Jul 2022
Awarded as Top Advertising Specialist in EMEA Market of Google Ads for several quarters. Part of the Triage Team, tasked to filter advertisers who are eligible to advertise on the platform by checking their online landing pages. Offers SEO (search engine optimization) to existing advertisers to be routed to the Online Strategists team. Has consistently exceeded the monthly target and metrics. Wide range of knowledge and very well versed in using tools such as SAP, Salesforce, ICS and Cases. Familiar with and has desire to exceed sales targets or sales KPIs. Has analytical skill and logical mindset. Responsibilities & Nature of Job: *First point of contact to business owners and advertisers, introducing them to exciting opportunities for increasing their business visibility through online marketing. *Manage business inquiries by via phone, e-mail and/or live chat. Deliver the best services to advertisers and clients to ensure the highest customer satisfaction with the right procedures. Build sustainable relationships and engage clients by taking the extra mile. *Identify advertiser's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. *Provides strategic advice and helps solve issues by working closely in a consultative role with my client portfolio. *Implement creative ways to improve client relationships and promote other products. *Provides constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. *Doing side by side or online presentation to train new members of the team by sharing with them my strategies and best practices. *Any other duties and responsibilities that may be assigned by the management from time to time within my category of employment in the organization Show less
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CSS Corp
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Customer Support Engineer / Subject Matter Expert
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Feb 2010 - Jun 2019
Mitel - Senior Customer Support Engineer/SME - US Account (2017-2019) • Dealing & Managing with end-to-end communication with the customers. • Taking business to business calls to assist customers on basic troubleshooting for their technical concerns on their VOIP phones, Circuits, Routers, etc. • Case creation for customers to be forwarded to Technical Engineers / Guru. • Processing product orders for IP Phones and Accessories. • Taking escalation calls to assist and pacify customers with Urgent technical requests • Dealing with any ad-hoc task given by the manager including updating training documents. JustAnswer - Senior Engineer/Floor Walker/Training Assistant/SME - US Account (2015-2017) • Senior Support Engineer taking calls, emails, and voicemails to handle customer's escalations. • Provides assistance for billing, product inquiry, site navigation questions. • Has been a training assistant performing product training for the new hires explaining the processes, tools, metrics, updates. • Doing a quality review on my teammate's calls and emails. • Apprentice for my Team Lead in handling the Team when he is not around, assisting agents if they have product questions and process confusions. Previous Roles with CSS Corp.: • Human Resource Department - Recruitment / Candidate Sourcing / Employee Engagement Specialist (2014 -2015) • BrickHouse Security – Sourcing Specialist for Technical & Customer Support Engineers within US | US Account (2013 -2014) • Singpost – Customer Service Representative | Singapore Account (2011-2013) • Real Networks – Inbound Sales Representative | US Account (2011) • Netgear – Inbound Sales Representative | US Account (2010) Show less
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Epixtar Philippines IT Enabled Services Corporation
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Philippines
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Telecommunications
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Quality Assurance Analyst / Subject Matter Expert for Sales
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Apr 2008 - Jul 2009
Responsibilities & Nature of Job: • Designed an evaluation program to measure the extent of performance and organizational metrics. Researching information that can be used by the company’s management for the betterment of the quality of service provided. • Monitored calls to gather and analyze the performance of a sale's representative and look for the areas of improvement. • Trained and coached sales representative about quality policies and procedures that needs to be followed while interacting with the customer. • Been a Subject Matter Expert for Sales for Discover Acquisition CreditCard/Merchant Machine / Fraud Protection. • Assisted and educated our sales rep on a better and more effective way of marketing our product. Show less
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PacificHub Corporation
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Globe Telecom - Hybrid Customer Service Representative
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Mar 2007 - Apr 2008
Responsibilities & Nature of Job: • Responsible to take in calls for any billing concerns, network issues complaints, and inquiries. • Done basic troubleshooting for phone configuration. • Handled acceptable volume of calls & complete them in the specified TAT thus contributing to SLA. • Declared service with 100% SLA even for critical branch equipment like servers, branch lines, etc. • Maintained excellent Customer Satisfaction Levels. Responsibilities & Nature of Job: • Responsible to take in calls for any billing concerns, network issues complaints, and inquiries. • Done basic troubleshooting for phone configuration. • Handled acceptable volume of calls & complete them in the specified TAT thus contributing to SLA. • Declared service with 100% SLA even for critical branch equipment like servers, branch lines, etc. • Maintained excellent Customer Satisfaction Levels.
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Education
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2004 - 2006
Arellano University
Bachelor of Science in Nursing, Nursing Education
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