Experience

Marketplace Professional Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Account Executive

  • Jun 2021 - Present

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adidas

• Germany
• Sporting Goods
• 700 & Above Employee

• Account Operations Specialist

  • May 2017 - Feb 2021

  · Entered orders manually into SAP and verified accuracy of all information based on hard copy. Volume: Average 400/week.· Verified accuracy of all electronically transmitted orders via EDI based on hard copy. Volume: Average 600-800/week.· Monitored and analyzed daily reports to resolve issues that would prevent the timely shipping of orders.· Maintained positive relationships with Sales and customers to resolve any problems with orders.· Communicated with warehouses and logistics to ensure timely and accurate shipping of products.Achievement: Consistently met or exceeded performance goals.



Sealed Air Corporation

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Dec 2008 - Dec 2016

  · Data entry of orders from assigned NE region using SAP. · Handled all returns, credit, and debit memos for NE region and assisted with other territories as needed.· Coordinated with Sales and Marketing customer changes to ensure that all information is accurate.· Provided price quotes, availability, and lead times of products to customers.· Worked closely with Credit Managers to ensure all outstanding balances were collected or that credits were issued in a timely manner.· Interacted with other companies and customer personnel departments to maintain positive communication while maintaining excellent relationships.· Worked closely with all members of Customer Support, Training, Field Sales, Tech Support, Shipping, Receiving, Inventory Control, Finance, Production and Administration.· Supported new business roll-out procedures tailored specifically for each account.· Provided ongoing sales support for the Protective Packaging business.· Developed and maintained positive selling relationships with current and potential selling base.Achievement: Led and coordinated freight reduction project in NE region resulting into cost savings that directly affected the bottom line.



Mitsubishi Polyester Film

• Plastics Manufacturing
• 100 - 200 Employee

• Sales Assistant

  • Jan 1999 - Oct 2008

  · Imported and exported film to customers worldwide for a wide range of applications.· Handled all collections for the International Team and monitored problem accounts.· Coordinated the loading of containers with the warehouse and carriers to ensure timely, efficient loading without incurring demurrage charges.· Managed inventory levels on key strategic accounts to ensure proficiency for customers and the company.Achievements: Increased sales revenue by successfully developing export markets for all scrap film produced, which resulted into 1 million pounds/month to bottom-line sales.Collaborated with the company’s Customs Broker to develop cost efficient methods of preparing paperwork for clearing Customs for all countries.Negotiated freight rates with Customs Brokers on a bi-quarterly basis, which helped reduce freight costs.