Technical Support Manager

• Jan 2022 - Present

Technical Support

• Jul 2021 - Jan 2022

Sr. Manager of Distribution

• Jul 2019 - Oct 2020

• Built and managed the framework for operations of the distribution, logistics and inventory of goods. • Led the Distribution and Manufacturing teams to bring products to market, managing critical checkpoints of projects. • Developed policies and standard operating procedures for distribution and sales. • Monitored employee productivity by setting performance standards to meet objective and drive revenue. • Developed routing strategies to increase driver efficiency, and improving delivery times through implementation of routing software. • Played a critical role in implementation and execution of SAP Business One. • Worked cross functionally with marketing and manufacturing departments to launch new products and brands. • Established ad-hoc reporting for the executive leadership team for sales and financial analysis. • Oversaw customer accounts and issues to ensure customer retention. • Reviewed and optimized P&L Show less

Director of Operations

• Feb 2017 - Jul 2019

• Responsible for executing business and marketing strategies to drive sales growth, leading to over 500% growth. • Developed and executed business and marketing strategies to drive sales growth and acquire new wholesale accounts • Managed relationship with international and domestic customer accounts • Grew the wholesale and e-commerce pipeline by implementing new outreach program. • Led projects and managed progress through all critical checkpoints. • Managed SEO utilizing GoogleAds and Facebook Ads. • Coordinated and managed logistics of freight and customer orders. • Managed new and existing product inventory, SKU, and product information. Show less

District Sales Manager

• Sep 2015 - Jul 2016

• Multi-unit manager for 15 locations throughout Northern California, San Francisco and the Bay Area with annual sales of approximately $30 million.• Recruit, train, developed, and maintained a staff of 150+ personnel• Fostered a customer centric environment, by executing company standards throughout stores• Produced top volume and percentage gain in the first two quarters of Fiscal Year 2017 in the region• Second in the company in percentage over goal in amount raised for the Finish Line Youth Foundation 2016 Holiday drive. Show less

District Sales Manager in Training

• Feb 2015 - Sep 2015

Store Manager Trainer

• Jul 2013 - Sep 2015

• Managed a $4+ million dual concept Flagship store• Oversaw, coached and developed of a staff of over 30 including seven members of various levels of management• Responsible for recruiting and hiring store manager level talents• Successfully drove strong sales results to become the largest volume store in the Western Region• Ensured a customer centric environment by executing company standards • Social Media manager for the store – Instagram, Facebook, Twitter

Store Manager

• Nov 2012 - Jul 2013

- Brand new Finish Line location- Assisted in developing of the Company brand in a new mall location- Worked with product merchandisers and buyers to develop and grow a new store- Developed and trained new staff members and Assistant Managers along with MIT's- New concept design for a store, thus there were new standards of visuals to learn and maintain- Part of Finish Line's "Sneak Squad" managers, promoted the store's and company through Social Media

Store Manager

• Nov 2011 - Nov 2012

- Promoted to a larger volume store- Turned around one of the worst performing store in the district- Created a positive sales environment to promote a sales gain- Restored store operations to exceed company standards- Developed a staff to exceed sales productivity goals

Store Manager

• Jun 2010 - Oct 2011

- Took over a decent sales/productivity store and turned it around to become one of the top Finish Line stores in the Southern California district. - Trained assistant managers and sales associates to become top sales performers in the district. - Managed to get the store to reach a sales volume YTD milestone in which it hasn't been at for over 3 years. - During the 2010 holiday season the store raised the highest percentage over goal amount in the entire company for the Finish Line Youth Foundation, http://www.finishline.com/store/youthfoundation/youthfoundation.jsp. - In March of 2011 I was the recipient of our District's Rookie Manager of the year award.- Excelled in Loss Prevention, excelling in company standards in this area. Had one of the lowest inventory shrink percentage in the district.- Exceeded company standards in all areas of sales, performance, operations, training, and human resource. Show less

Manager-in-training

• Aug 2009 - Jun 2010

Took on the "Store Manager" tasks and duties to train and develop to manage a store of my own.

Assistant Manager

• Dec 2006 - Jul 2009

• Assisted the Store Manager in day to day store operations• Improved sales performance and ensured service excellence from employees• Trained and developed sales associates