Anderson Zappa

Senior Partner Engineer / Senior Technical Account Manager at Ripple
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Contact Information
us****@****om
(386) 825-5501
Location
Campinas, São Paulo, Brazil, BR
Languages
  • English Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Bio

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Experience

    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Senior Partner Engineer / Senior Technical Account Manager
      • Jun 2021 - Present

      Being a part of Ripple's CPE (Customer Partner Engineering) team, as a technical account manager (Integrations) for big remittance clients in LATAM (Mexico, Argentina, Brazil, Chile, Peru, Colombia and Bolivia). Managing complex realtime remittance projects based on crypto liquidation using XRP. Supporting Sales, Pre Sales, Customer Success, Products and Technical Services teams worldwide at Ripple. Being a part of Ripple's CPE (Customer Partner Engineering) team, as a technical account manager (Integrations) for big remittance clients in LATAM (Mexico, Argentina, Brazil, Chile, Peru, Colombia and Bolivia). Managing complex realtime remittance projects based on crypto liquidation using XRP. Supporting Sales, Pre Sales, Customer Success, Products and Technical Services teams worldwide at Ripple.

    • Germany
    • Financial Services
    • 400 - 500 Employee
    • Technical Account Manager (Integrations)
      • Jan 2019 - May 2021

      Managing the Dev-x and Integration Brazilian team, supporting the sales prime team at big client's business (more than R$ 500M annual revenue). Acting at complexing business scenarios looking for the best solution that fits their needs as well as any doubts and technical issues they may have along the integration process. Managing the Dev-x and Integration Brazilian team, supporting the sales prime team at big client's business (more than R$ 500M annual revenue). Acting at complexing business scenarios looking for the best solution that fits their needs as well as any doubts and technical issues they may have along the integration process.

    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Lead Support and Q&A Specialist
      • Aug 2017 - Jan 2019

      Active supporting to technical products sales for international business partners, prospects as well as account managers of a big American player based on the silicon valley. Specialized technical product support for their $1B revenue products demonstration portal. Leading a Q&A and level 2 Support team. Active supporting to technical products sales for international business partners, prospects as well as account managers of a big American player based on the silicon valley. Specialized technical product support for their $1B revenue products demonstration portal. Leading a Q&A and level 2 Support team.

    • IT Consulting Specialist / Pre Sales / Sales
      • Nov 2015 - Jul 2017

      Acting as a freelancer on IT infrastructure projects, IT specialized consultancy, projects and support. Acting as a freelancer on IT infrastructure projects, IT specialized consultancy, projects and support.

    • Brazil
    • Software Development
    • 1 - 100 Employee
    • IT Solutions Architect / Pre Sales / Sales
      • Sep 2013 - Aug 2015

      Active supporting to sales and technical sales, IT projects architecture for medium and large companies, negotiation and client/accounts relationships. Working on high-end IT infrastructure projects mostly based on IBM, EMC and VMware technologies for consolidation, virtualization, backup and DR (Disaster Recovery) Active supporting to sales and technical sales, IT projects architecture for medium and large companies, negotiation and client/accounts relationships. Working on high-end IT infrastructure projects mostly based on IBM, EMC and VMware technologies for consolidation, virtualization, backup and DR (Disaster Recovery)

    • United States
    • Financial Services
    • 700 & Above Employee
    • IT Admin and LAN Administrator for Brazil
      • Nov 2010 - Feb 2013

      Working on IT Administration, reporting to an UK management. Main activities developed: Overseas IT team support such as information security, datacenter and physical security, local and international suppliers contracts management, International IT projects, IT reports, troubleshooting and IT support. Working on IT Administration, reporting to an UK management. Main activities developed: Overseas IT team support such as information security, datacenter and physical security, local and international suppliers contracts management, International IT projects, IT reports, troubleshooting and IT support.

    • Startup Company Owner
      • Jul 2007 - Nov 2010

      Startup company created to offer innovative solutions in Interconnectivity and Networking Security based on open source and Linux technologies. Working on IT specialised consultancy for small and medium sized companies, restructuring the IT departments and implementing new technologies as well as networking and security solutions. Startup company created to offer innovative solutions in Interconnectivity and Networking Security based on open source and Linux technologies. Working on IT specialised consultancy for small and medium sized companies, restructuring the IT departments and implementing new technologies as well as networking and security solutions.

    • Brazil
    • Telecommunications
    • 1 - 100 Employee
    • System Analyst
      • Apr 2006 - Jun 2007

      Working on R&D of Voice over Internet Technologies for private and public investors, specifically on The Next Generation Networks Department, inside the systems quality team for developing and testing softwares and networking equipment for Telecom Carriers. Working on R&D of Voice over Internet Technologies for private and public investors, specifically on The Next Generation Networks Department, inside the systems quality team for developing and testing softwares and networking equipment for Telecom Carriers.

  • Nix Especializada
    • Campinas e Região, Brasil
    • Trainee
      • Aug 2004 - Mar 2005

      Providing networking and security solutions based on Linux platform for small companies on Campinas surroundings. Providing networking and security solutions based on Linux platform for small companies on Campinas surroundings.

Education

  • Fundação Getulio Vargas
    Master of Business Administration (MBA), Business Administration and Management
    2014 - 2016
  • IT Exams
    IT Service Management Formation (ITILV2, ITIL V3 Update, COBIT, ISO 20000, ISO 27001), ITIL Formation
    2010 - 2010
  • Australian International College of English
    Business English, LCCI Certification (London Chamber of Commerce and Industry)
    2005 - 2006
  • Senac Brasil
    Telecom Technician, Next Generation Networks
    2003 - 2005
  • Universidade Metodista de Piracicaba
    Bachelor's degree in Computer Science, IT Infrastructure
    2001 - 2004

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