Anderson Anne
Independant Sales & Marketing Consultant at SHAPES- Claim this Profile
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English Full professional proficiency
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Yoruba Full professional proficiency
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Akwa Ibom Full professional proficiency
Topline Score
Bio
Credentials
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Advance Diploma - Customer Service Management
Throne Management and Business Institute Switzerland -
Certificate - Customer Relationship Management
Throne Management and Business Institute Switzerland -
Diploma - Customer Service DIP.CS
Throne Management and Business Institute Switzerland
Experience
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SHAPES
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United Arab Emirates
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Retail
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1 - 100 Employee
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Independant Sales & Marketing Consultant
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Jan 2019 - Present
Understand customer needs and offer solutions and support Organize and coordinate sales representatives schedules Research potential leads from business directories, web searches, or digital resources Recruit, hire, and train new sales representatives Receive and report on all sales leads Supervise sales representatives and assistants Answer potential customer questions and follow-up call questions Work with sales team when closing sales Track weekly, monthly, and quarterly performance and sales metrics Meet all sales quotas and goals Assist sales representatives and team to meet and exceed goals Show less
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Team Lead - Operations (Service)
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2022 - 2023
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in areas of customer service and company policies. Managing cashier coverage and customer flow to ensure proficient customer service. Monitoring and authenticating returns, exchanges, and voids. Investigating and solving customer service complaints. Assisting with the development and implementation of service policies, and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Performing additional duties where needed. Show less
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Apples and Oranges
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United States
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IT Services and IT Consulting
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Front Desk Executive (Spa & Hospitality)
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2021 - 2022
Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Show less
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Spicy Route
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Canada
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Restaurants
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Front Desk Officer
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2020 - 2021
Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested Manage the building log of who is entering and exiting the building Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone Maintain the reception area, keeping it clean and free of clutter Show less
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Education
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University of Lagos
Bachelor`s of Science - BS, Business Administration and Management, General -
2018 - 2020
Throne Management and Business Institute Switzerland Nigeria
Associate's degree, Customer Service Management (Associate Option) -
2017 - 2019
Yaba College of Technology, Yaba, Lagos
National Diploma - OND, Business Administration and Management, General
Community
