Quality Assurance Test Analyst

• Oct 2020 - Present

Test Analyst

• Dec 2019 - Sep 2020

Refreshing knowledge in various test applications such as Selenium, Postman, SoapUI Refreshing knowledge in various test applications such as Selenium, Postman, SoapUI

QA | Agile QA Analyst (Contract)

• Apr 2017 - Nov 2019

Most recently, I tested software along with interfaces for the policy data import and payment systems and the acceptance criteria to support the client strategic platform replacement project. I collaborated in the development of the new platform training material, collected requirements to create user stories, and resolved or documented the post launch issues for future resolution. I supported the product owners and increased the speed of code/configuration releases to production. Key projects:♦ International Private Medical Insurance (IPMI) Product Platform Migration (8/2018 to 11/2019) – Engaged with team deploying client IPMI products to new platform and delivered Agile Squad and Testing Speciality skills to support client transition to Agile model from Waterfall methodology.♦ Platform Product Launches (8/2017 to 8/2018) – Supported users and trainers through embedding of new processes in parallel with testing launches of multiple partner products onto platform.♦ Travel and Medical Assistance Platform Testing (4/2017 to 8/2017) – Led business user team in execution of User Acceptance Testing (UAT) of platform with claims teams and partnered in streamlining of customer communications suite from 400 to less than 100 dynamic templates.

Agile Test Analyst (Contract)

• Jun 2015 - Mar 2017

In completing this contract, I directed a four-member team of Test Analysts in the use of DSDM Agile methods to deploy upgrades for the client Motor and Travel Insurance claims systems and to test the online Customer Claims portal enabling the filing and tracking of claims to completion through desktop and mobile devices. I presented the testing status reports to the key stakeholders and project team. ♦ Launched Test Manager tool as add-on to TFS collaborative platform for testing automated recovery changes in motor insurance claims.♦ Advised client teams regarding test complexities as well as risks and solutions in TFS and timeboxing planning sessions.♦ Facilitated training and implementation of basic automation testing and in-house detailed automation tools in addition to utilising in-house tool to maintain and enhance Automated Regression Pack features.♦ Engaged with Business Analyst and developers to introduce Agile processes such as story demos, expertise regarding creation or splitting of stories, and provided UAT and live implementation stories.

Test | QA Analyst – Agile Scrum (Contract)

• Feb 2014 - Dec 2014

For this assignment, I partnered with client business experts and analysts to identify cost saving, customer service, and control process improvements and to develop re-engineering plans through the utilisation of LEAN and Agile methodologies. I designed stories along with test plans and cases and led test executions for IT changes required for proposed changes. I evaluated the impact of process changes to define benefits for the client Investor Portfolio Services platform and created implementation strategies as appropriate.♦ Compiled and presented estimates of financial and service savings, analyses of risks with mitigation options, and implementation strategies for each process enhancement recommendation to senior managers for approval.♦ Identified required changes to support new business processes and liaised with marketing team to design and implement revisions to customer forms and correspondence to reduce confusion and errors. ♦ Streamlined wrap codes from 200 to 25 to enhance ability of call agents to quickly document issues generating calls and reduced wait time for call centre customers by redesigning Interactive Voice Response (IVR) options.

Senior Test Analyst (Contract)

• Mar 2013 - Feb 2014

Whilst in this contract role, I designed a testing strategy and led a team of five Test Analysts in the preparation and execution of the testing plan to support the migration of the Mortgage Sales Network from the legacy Point of Sale (POS) system into the POS of the new back office system. I configured the back office system within a test environment, defined and loaded a test mortgage network, and created agency details within the remuneration systems matching the test hierarchy. I organised and tested the data migration to the new POS system.♦ Orchestrated joint testing as point of contact (PoC) for four third-party project vendors to identify and report end-to-end processing issues.♦ Partnered in software installation and user training prior to launch of new back office POS system.

Senior Test Analyst (Contract)

• Mar 2012 - Mar 2013

In completing this assignment, I built the complete test environment supporting the migration to the new Point of Sale system for the client and Nationwide Building Society Advisers along with the launch of the new back office systems to facilitate new Retail Distribution Review (RDR) legislation. I executed system, system integration, and acceptance testing of the new test environment. I compiled and presented the status reports to testing and project leaders.♦ Delivered more than 150 applications prepared for code deployment enabling end-to- end process testing to teams in geographically dispersed companies.♦ Liaised with business users to analyse and document processes for compliance checking system to define changes required for RDR support.♦ Conducted system and acceptance tests of interface between back office and compliance checking systems and system generated customer correspondence.

Senior Test Analyst

• Jun 2008 - Mar 2012

In this role, I conducted test services for the new business administration, business partner, and direct customer application protection systems of corporate client. I defined the test approach and the coverage matrix based on risk-based testing and customer risk acceptance. I wrote test plans, completion reports, and other documentation; identified and managed risk; and led the post implementation test review. I was recognised as the team subject matter expert (SME) for the new business systems and applications.♦ Collaborated in transition from internal test team to service provider environment through on-schedule and within budget delivery of 30+ projects. ♦ Developed 30+ inexperienced members into team with capabilities to deliver complex projects whilst managing shift in globally dispersed on-shore / off-shore team assignments from 40/60 to 20/80 split.