Experience

Packsat Labs

• Nigeria
• Software Development
• 1 - 100 Employee

• Head of Administration

  • Aug 2022 - Present

  We are coders and Software architects. We build ☇ ☑ Mobile Apps. ☑ Web Apps. ☑ Blockchain DEX Apps. ☑ Smart Contract. ☑ Ai Apps/Bots. ☑ Databases. Website https://packsatltd.com We are coders and Software architects. We build ☇ ☑ Mobile Apps. ☑ Web Apps. ☑ Blockchain DEX Apps. ☑ Smart Contract. ☑ Ai Apps/Bots. ☑ Databases. Website https://packsatltd.com



Agro-Meta Pride Lands Dynasty

• Financial Services
• 1 - 100 Employee

• Ambassador

  • Jul 2022 - Present

  AMC (Agro-Meta Coin) is Africa’s First Agricultural and Metaverse Project, which runs an NFT marketplace, Staking projects and Cryptocurrency Exchange. Work with AMC Team to execute projects and accomplish the brand's primary goals by increasing brand awareness. AMC (Agro-Meta Coin) is Africa’s First Agricultural and Metaverse Project, which runs an NFT marketplace, Staking projects and Cryptocurrency Exchange. Work with AMC Team to execute projects and accomplish the brand's primary goals by increasing brand awareness.



Cryptotvplus

• Media Production
• 1 - 100 Employee

• Volunteer - Growth and Community Moderator

  • Jul 2020 - Present

  CryptoTVPlus is No. 1 Media Platform for Blockchain & Cryptocurrency News, Reports, Interviews, updates on DeFi, NFT, GameFi, Metaverse and Fan Tokens. Website: https://cryptotvplus.com/ Worked with a team of active Ambassadors to execute projects and accomplish the brand's primary goals by increasing brand awareness and manage the community communications Refer community members to relevant contents within and outside the community Regularly monitor, initiate and facilitate community discussions among members Respond to member requests in a timely manner Show less



PHRONESIS CONSULT

• India

• Administrative Assistant/Customer Service

  • Jan 2020 - Present

  Provide exceptional administrative and customer service support to ensure smooth operations and customer satisfaction. Efficiently manage calendars, schedule appointments, and coordinate meetings using scheduling software and tools. Prepare and distribute correspondence, reports, and presentations, ensuring accuracy and attention to detail. Maintain organized and confidential records and files, both physical and electronic, in compliance with company policies. Coordinate travel arrangements, including booking flights, accommodations, and transportation, and manage expense reports. Conduct thorough research and compile data to support various projects, utilizing online resources and databases. Serve as the first point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner. Provide product or service information to customers, ensuring a comprehensive understanding and promoting customer satisfaction. Assist customers in placing orders, tracking shipments, and handling returns or exchanges. Document customer interactions and maintain accurate records in the customer relationship management (CRM) system. Collaborate with cross-functional teams to escalate and resolve customer concerns, ensuring a seamless customer experience. Actively listen to customer feedback and proactively identify opportunities for process improvements and service enhancements. Stay updated on product knowledge and industry trends to effectively address customer inquiries and provide accurate information. Demonstrate strong communication skills, both written and verbal, to effectively communicate with customers and internal stakeholders. Show less



SOM Integrated Company Limited

• Administrative Officer

  • Jun 2014 - Dec 2019

  • Managed a team of 7 administrative staff, overseeing daily tasks and providing support and guidance as needed. • Implemented new processes and technologies to improve efficiency, resulting in a 15% increase in productivity. • Coordinated complex projects with cross-functional teams, ensuring that all deadlines were met and budgets were adhered to. Utilized project management software to track progress and communicate with team members. • Provided exceptional customer service to clients and vendors, handling inquiries and resolving any issues in a timely and professional manner. Improved customer satisfaction ratings by 15% through the implementation of a new customer service protocol. • Managed the budget and finances for the department, including creating and analyzing financial reports, forecasting future expenses, and identifying cost-saving opportunities. Reduced expenses by 10% through negotiations with vendors and the implementation of new cost-cutting measures." • Implemented a new document management system, resulting in improved efficiency and accuracy in record-keeping. Trained team members on the new system, ensuring a smooth transition. • Managed the scheduling and coordination of meetings and events, including booking venues and coordinating travel arrangements. Improved event planning process by streamlining communication and creating detailed agendas. • Provided support to senior management, including managing emails, scheduling appointments, and preparing reports and presentations. Improved communication and organization within the team through the use of task management software. • Developed and maintained strong relationships with vendors and partners, negotiating contracts and securing favorable terms. Improved vendor relationships by 15% through regular communication and effective problem-solving. Show less