Experience

India Palace

• United Kingdom
• 1 - 100 Employee

• Corporate excellence officer

  • Apr 2014 - Present

  - Conducing assessment as Team member (Sr. Assessor) for Dubai Human Development Award. - Introduced and implemented EFQM model (Dubai Quality Award, Sheikh Khalifa Excellence Award, Dubai Human Development Award) in SFC group, India Palace restaurant, SFC plus, SFCS catering and Avenue Hotel. - Implementing Quality and Sustainable environment system. - Providing training and preparing employees based on DSES standards. - Planning, strategizing, developing, implementing, executing and evaluating CSR activities for SFC group, India Palace restaurant, SFC plus, SFCS catering and Avenue Hotel. - Auditing the service standards at outlets across SFC group. - Enhancing customer experience by taking feedback and evaluating performance of employees. - Building strong customer relationship. Show less



St. Josephs School Abu Dhabi

• Abu Dhabi, United Arab Emirates

• Teacher

  • Oct 1998 - Mar 2014

  High school teacher with expertise in UAE Social Studies, Islamic Studies, and General Knowledge. High school teacher with expertise in UAE Social Studies, Islamic Studies, and General Knowledge.