Experience

Lidl România

• Romania
• Retail
• 700 & Above Employee

• Information Technology Consultant

  • Jan 2023 - Present

• Junior Information Technology Consultant

  • Mar 2021 - Dec 2022

• Information Technology Service Desk

  • Feb 2017 - Mar 2021

  Member of Service Desk IT Support team.My responsibilities at this job are:• Providing first level support through taking calls and handling the resulting incidents or Service Requests;• Performing remote troubleshooting through diagnostic techniques and pertinent questions;• Determining the best solution based on the issue and details provided by customers;• Restore normal service to the users as quickly as possible;• Surveillance and monitoring of IT systems at national level;• Managing Incidents to closure;• Escalating incidents to the next level of support where necessary;• Providing second level support for the external store support provider;• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization;• Assigning users and computers to proper groups in Active Directory;• Using SQL queries for DB validations;• Creating and managing the Knowledgebase. Show less



INSOFT Development & Consulting

• Romania
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Software Developer

  • May 2015 - Apr 2016

  • Working from specifications to develop or modify software applications using HTML5, CSS, JavaScript, JQuery;• Designing, coding, debugging, and documentation of programs;• Modifying existing software as well as creating special-purpose software to ensure efficiency and integrity between systems and applications.

• Junior Instructional Designer

  • Nov 2014 - May 2015

  My responsabilities at this job include:• Designing courses who include: organizing and synthesizing content, setting graphic elements and layout, setting goals, creating templates for documents as scenarios;• Collaboration with graphic design, programmer and QA teams;• Development of eLearning courses and video course introductions with authoring tools – Articulate Storyline 2, Adobe Captivate 8;• Coordination of digital courses development, digital content delivery andfeed-back implementation;• Research in the e-learning field with the purpose of finding the best solution for developing interactive, engaging learning materials. Show less