Experience

Servetel Communications

• India
• Telecommunications
• 1 - 100 Employee

• Analyst

  • Jan 2020 - Present

  Analyzed data within the organization, reviewed current customer behaviour, analysed market trends and created detailed reports in the form of interactive dashboards. Involved in developing strategies that helped improve sales as well as marketing productivity for the organization. Having deep insights about current and past data has also allowed in FY forecasting and setting realistic targets for overall business growth. Key Contributions:• Produced various kinds of data analysis reports over time to help produce 20+ recurring reports at variable intervals as per business needs and therefore contributing to business profitability.• Automated various manual processes using Automation tools. The average time that few processes used to take 15-20 mins now only takes less than 2 minute to be done.• Conducted several process and quality assurance audits that helped improve and maintain customer handling quality in sales and also increased the number of Genuine Leads by 10% in marketing.• Managed new joiners (5 batches,