Experience

Nexmo (now Vonage)

• United States
• Software Development
• 1 - 100 Employee

• Senior Deal Desk

  • Oct 2023 - Present

• Supervisor carrier operations

  • May 2020 - Oct 2023

• Business Analyst

  • May 2018 - May 2020

  Managing commercial operation team that involves handling operational processes and reporting related to cost. Go-to person in everything related to outbound costs for all our products and managing one person. Reporting the monthly financial statements to stakeholders. Focused on multiple projects and working with different teams: finance, carrier, trading, BI and engineering in bringing value through operations, cost processing, identifying opportunities and applying new strategies to the cost management. Show less



Secret Escapes

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Analyst

  • Aug 2016 - May 2018

  • Offering stats to marketing team about users activities on a different time range helping them to build campaigns or understand each territory and seek new insights; Website images performance on the last 14 days based on clicks, CPI, revenues; • Analyzing yearly or quarterly bookings, abandons, browsing pages, wishlist and referrals in order to see how we performed on a specific period; • Reporting about CRM metrics based on each territory and campaigns (clicks, opens, CTOR); • Helping tech team with reports and insights about a specific group of users who are using our website through different platforms; • Using Google Analytics in seeing how users interact with our website in terms of transactions, conversions, sessions; • Reporting about marketing costs, econometrics about bookers, run tests helping the future campaigns and strategies; • Analyzing the number of monthly active and inactive users and split them by different categories based on their status/activity on the website (leading to understand their behaviour and segmentation) • Using SQL in building the reports, working with multiple data extract from Salesforce; • Guiding the Customer support team in solving technical issues with user’s status Show less



Bombardier Aerospace

• Cluj County, Romania

• Financial Analyst

  • Mar 2015 - Jul 2016

  • Part of Travel team for 3 months where I initiated knowledge sharing session at the end of which the department members were able to correctly fill in the claim forms which led to decrease the errors level; • Involved in workshadowing and process learning about Finance market at the local site in Belfast. This process conducted to a good writing desktop procedures and a capability to perform individually the tasks but also a better understanding of a finance market within UK; • Excellent communication skills both speaking and writing are increasing the relationship with the clients. Gathering financial date and analysing their financial statements in order to offer guidance and solutions regarding their needs; • Paying attention to details while managing the accurate and timely processing invoices, distribution, accuracy verification and maintenance, proactively in researching and resolving invoice problems; • Assessing and closing A/P sub-ledger on a monthly basis, validating content and solving various issues. Sending financial reports about the invoices capture in the system and also generating reconciliation reports and journals regarding the payments using the GL Balance. Due to a big financial data, I am using Advanced Excel (VBA) in order to deliver accurate reports in an efficient way; • Organizing a tracker (KPI) that offers an overview about the entire process at the end of each day and month. Show less



Evalueserve

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Nov 2012 - Mar 2015

  The client is a multinational professional services corporation. The objective of the project was to migrate and maintain data records from different data sources to a central CRM system. • Attended the weekly client conference calls with focused on the strategies and solutions based on the statistics and metrics reports that were used to measure the database’s quality; • Offered assistance for the platform customization and provided solutions to improve the level of the efficiency level of the users (~20000 contacts); • Identified data quality issues and worked closely with impacted groups for resolution. Focused on client’ needs in order to help them understand the process, the issues and offered them support and innovating solutions that directed to have an exceptional deliverables; • Enhanced the data quality level through systematic research which led to the decrease of query’ numbers and a little support from the CRM specialists; • Reviewed data entries in the system, identified and escalated issues, run specific checks and queries at the contact level, data cleansing and created ad-hoc reports regarding the activity using VBA and Excel macros. Increased the data quality level of the database with an immediate impact for the Marketing department which improved their campaigns. Generated accurate bulk imports and exports within the database; • Developed teamwork skills and gained flexibility within a big team (Data Stewards and the US Sales and Marketing teams), wrote training documentation and conducted training sessions for the team. Show less



Centrul de Afaceri Transilvania

• Cluj Napoca

• Intern

  • Mar 2011 - May 2011

  -making databases on different criteria -respecting the duties received and meeting deadlines. -promoting the company through web directories and ads -making databases on different criteria -respecting the duties received and meeting deadlines. -promoting the company through web directories and ads