Experience

Eucom Business Language

• Romania
• Professional Training and Coaching
• 1 - 100 Employee

• English Language Instructor

  • Feb 2023 - Present

  My responsibilities include: • Teach basic English skills including reading, writing, and speaking; • Compose lesson plans in order to successfully incorporate the full duration of each lesson; • Execute lessons efficiently using different styles of teaching depending on the content; • Emphasize the rules of composition, grammar and sentence construction; • Teach students the correct pronunciation of words; • Teach students to think critically when studying literature and poetry; • Assessing the students’ progress (e.g. homework, exam grades, etc.); • Building trusting relationships with students, parents, and other staff.



Index

• United Kingdom
• Software Development
• 100 - 200 Employee

• Sales Account Executive (US)

  • Dec 2022 - Present

  Main responsibilities: ▪ working with inbound leads to qualify the prospect based on the BANT technique; ▪ creating rapport with interested prospects; ▪ negotiating contracts; ▪ working with past clients or leads to rejuvenate interest; ▪ upselling and accelerating growth in existing accounts; ▪ meeting the client's needs and supporting clients along the way; Main responsibilities: ▪ working with inbound leads to qualify the prospect based on the BANT technique; ▪ creating rapport with interested prospects; ▪ negotiating contracts; ▪ working with past clients or leads to rejuvenate interest; ▪ upselling and accelerating growth in existing accounts; ▪ meeting the client's needs and supporting clients along the way;



ECHO - Center for Foreign Languages

• Romania
• Education Administration Programs
• 1 - 100 Employee

• English Language Instructor

  • Nov 2022 - Present

  As an English instructor, I teach students reading comprehension, writing skills, critical thinking and analysis, and literature. My main responsibilities are: • Organize classroom lectures and coursework; • Prepare materials and activities; • Assign homework and interesting exercises; • Identify students with special requirements and create individualized plans; • Provide feedback based on workload and classroom behavior; • Research new language teaching methods. As an English instructor, I teach students reading comprehension, writing skills, critical thinking and analysis, and literature. My main responsibilities are: • Organize classroom lectures and coursework; • Prepare materials and activities; • Assign homework and interesting exercises; • Identify students with special requirements and create individualized plans; • Provide feedback based on workload and classroom behavior; • Research new language teaching methods.



Ready4English

• Timiş, Romania

• English Tutor - P.F.A.

  • Feb 2009 - Present

  I am helping children and adults improve their English-speaking skills, by organizing one-to-one classes, online and offline. I am helping children and adults improve their English-speaking skills, by organizing one-to-one classes, online and offline.



Morningstar Sustainalytics

• Financial Services
• 700 & Above Employee

• ESG Advisor, Client Relations Team

  • Jun 2022 - Dec 2022

  My responsibilities are to: ▪ Proactively informing the customers about product campaigns and conducting upsells; ▪ Mitigating churns; ▪ Mitigating the customer invoices issues and being the link between the internal Finance and the client to assure efficient communication and fast resolution; ▪ Support the management of client relations in North America and Europe, involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions; ▪ Ensure that clients have access to their subscribed research through our online platform and/or receive recurring or one-off standard services, reports, or deliverables; ▪ Respond quickly to client queries to resolve problems and ensure an effortless customer experience; ▪ Administrate client information in our internal relationship management system; ▪ Support clients in accessing and understanding Sustainalytics’ suite of research products and ESG data for the purpose of incorporation into their investment processes;



Wordminds

• United Kingdom
• Translation and Localization
• 1 - 100 Employee

• Senior Business Development and Account Manager

  • Feb 2020 - May 2022

  Wordminds is a global communication provider. We assist your business compete inforeign marketplaces by reaching new customers through high quality localised content.My responsibilities at Wordminds include:• Developing multilingual content management strategies for clients when entering new markets;• Negotiating, securing and offering high quality customer care to new and existing clients;• Project planning, scoping, requirements gathering and validation with the client;• Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements;• Conducting market research of the industry and trends for developing solutions to improve the business;• Managing the multilingual content management process;• Ensuring finance systems are kept up to date and accurate;• Studying internal processes and projects in order to design new business development strategies.

• Sales Team Leader

  • Oct 2017 - Feb 2020

  My responsibilities:• To develop division’s main objectives and sales targets;• To manage the structuring and closing of the deals with new customers;• To monitor and supervise the sales team;• To follow up on opportunities uncovered by business development;• To implement process improvements and best practices;• To plan & execute promotion & New Product Launch;• To planned & achieve Sales Executive wise Volume Target in the assigned territory;• To conduct the performance review of the team;• To develop New Business via various media and communication channels.

• Sales and Account Manager

  • Mar 2016 - Oct 2017

  As an account manager, my main duties were:• Developing a deep understanding of client business and of the broader factors and trends shaping clients’ markets and categories;• Looking for opportunities to engage in broader business dialogue with clients;• Controlling quality standards of the projects;• Servicing the needs of existing customers;• Collecting customer feedback and market research.



UniCredit Bank Romania

• Romania
• Banking
• 700 & Above Employee

• Banking Officer

  • Sep 2015 - Feb 2016

  UniCredit Bank is a leading European Bank, member of UniCredit Group, with a network of 8.500 branches in 17 European countries and it is present in another 50 international markets. My responsibilities included: • Improving customer service experience, create engaged customers and facilitate organic growth; • Taking ownership of customers issues and following problems through to resolution; • Setting a clear mission and deploying strategies focused towards that mission. UniCredit Bank is a leading European Bank, member of UniCredit Group, with a network of 8.500 branches in 17 European countries and it is present in another 50 international markets. My responsibilities included: • Improving customer service experience, create engaged customers and facilitate organic growth; • Taking ownership of customers issues and following problems through to resolution; • Setting a clear mission and deploying strategies focused towards that mission.



Zigosoft SRL

• Iaşi, Romania

• Telemarketing Agent

  • May 2012 - Aug 2015

  Responsibilities: • To contact our clients in order to update their contact details in our system and to upgrade their subscriptions to our services/products; • To provide information about products features and prices; • To upsell by demonstrating to clients how our services cover their needs; • To record the customer’s business information accurately in a computer system. Responsibilities: • To contact our clients in order to update their contact details in our system and to upgrade their subscriptions to our services/products; • To provide information about products features and prices; • To upsell by demonstrating to clients how our services cover their needs; • To record the customer’s business information accurately in a computer system.