Experience

Artevasi

• Portugal
• Manufacturing
• 1 - 100 Employee

• Commercial Assistant | UK & Ireland

  • Dec 2020 - Present

  Vila Nova de Gaia, Porto, Portugal



Revolut

• Brazil
• Wellness and Fitness Services

• Portuguese Language Ambassador

  • Aug 2020 - Dec 2020

  -Develop cultural trainings and provide workshops/eLearnings for Portuguese support agents; -Work closely with Quality Analysts to eradicate any common issue on Portuguese language cases experienced by support agents; -Work together and up close with Recruitment (Perform language checks to prospect candidates via hangouts calls, review home tasks); -Develop and update a language workbook.

• Customer Support Specialist, Level 3

  • May 2019 - Dec 2020

  Porto, Portugal -Serve customers via in-app live chat, e-mail and phone by providing product and service information and resolving product and service problems; -Handle escalations at a manager level; -Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution;



Universidade Portucalense

• Portugal
• Higher Education
• 100 - 200 Employee

• Admissions Officer

  • Apr 2018 - May 2019

  Porto e Região, Portugal Technical and administrative support to all related activities to management and coordination of new student admissions (Portuguese and International Students): - Analyze applications based on standard admission policies; - Provide clarifications to student’s queries in a professional manner; - Follow-up with students for any enquiries through direct meetings, phone calls and emails; - Advice students about the programs offered, admissions procedures, eligibility and… Show more Technical and administrative support to all related activities to management and coordination of new student admissions (Portuguese and International Students): - Analyze applications based on standard admission policies; - Provide clarifications to student’s queries in a professional manner; - Follow-up with students for any enquiries through direct meetings, phone calls and emails; - Advice students about the programs offered, admissions procedures, eligibility and costs involved; - Provide assistance with recruitment activities, student interviews, admission publications, and information sessions; - Provide assistance to the students to complete the enrolment forms; - Participate in all recruitment events, open houses, school fairs, information sessions, exhibitions, school visits and off-campus events; - Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports for management whenever required. Show less



Universidade do Minho

• Portugal
• Higher Education
• 700 & Above Employee

• International Relations Officer

  • Aug 2016 - Nov 2017

  Guimarães e Região, Portugal Technical and administrative support to all related activities to management, coordination and monitoring of incoming mobility programmes: - Management of incoming applications process from students, teaching and non teaching staff under Erasmus+, Erasmus Mundus, International Credit Mobility and general cooperation agreements; - Support on students, teaching staff and non-teaching staff academic journey: welcome and integration, academic and administrative issues; -… Show more Technical and administrative support to all related activities to management, coordination and monitoring of incoming mobility programmes: - Management of incoming applications process from students, teaching and non teaching staff under Erasmus+, Erasmus Mundus, International Credit Mobility and general cooperation agreements; - Support on students, teaching staff and non-teaching staff academic journey: welcome and integration, academic and administrative issues; - Support on management of Erasmus+ projects: PEACE, MARHABA, Swap and Transfer e International Credit Mobility; - Support on Erasmus+ Interinstitutional Agreements management; - Support on events organizations and information sessions: thematic activities welcome weeks and international weeks; - Support and development of contents for websites, work documents and forms. Show less



IPAM - THE MARKETING SCHOOL

• Student Services Advisor | International Officer

  • Mar 2015 - Aug 2016

  Porto e Região, Portugal INTERNATIONAL OFFICE Management and coordination of incoming and outgoing mobility programmes between students, teachers and staff: -Promotion an of international exchange opportunities for students, staff and non-teaching staff; -Recruitment of outgoing applicants for international exchange programmes and management of all related documents; -Support to incoming and outgoing students before, during and after the exchange period; -Management of Erasmus+bilateral agreements… Show more INTERNATIONAL OFFICE Management and coordination of incoming and outgoing mobility programmes between students, teachers and staff: -Promotion an of international exchange opportunities for students, staff and non-teaching staff; -Recruitment of outgoing applicants for international exchange programmes and management of all related documents; -Support to incoming and outgoing students before, during and after the exchange period; -Management of Erasmus+bilateral agreements and partnerships; -Management and implementation of Erasmus+grant; STUDENT SERVICES (backoffice and frontoffice): -Respond to all enquiries and requests for information, made in-person, by phone or by e-mail from current, former and prospective students, staff and visitors to the University; -Produce and issue documents and transcripts of results for current and former students; -New enrollments: validation and registration; -Handle cash, credit or check transactions with students. Show less