Experience

American Airlines Federal Credit Union

• United States
• Banking
• 300 - 400 Employee

• Member Services Representative

  • Jul 2017 - Present

  • Open new accounts, sell and process Credit Union services for new and existing members. • Post deposits and process loan payments. • Perform loan interviews, processing and disbursement activities, as assigned by manager. • Process various monetary transactions and maintain account information. • Create and promote positive recognition for Credit Union. • Work with branch/department managers and leverage cross-selling opportunities. • Research inquiries and provide solutions in a timely manner. • Engage and promote teamwork, service excellence and relationship building within the covered branches and overall organization. • Responsible for ensuring the security and confidentiality of all account and related information, ensuring that work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. • Perform other duties assigned. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Dec 2016 - Jul 2017

  • Provide account services to customers by receiving deposits and loan payments, cashing checks and issuing savings withdrawals. • Customer engagement by processing teller transactions and making appropriate introductions to bankers. • Identify information and services to meet customer needs. • Complete operational activities while minimizing risks under established policies. • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization. • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions. Show less