Experience

Newtrex

• Ukraine
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Technical Support Manager

  • Mar 2020 - Present



Icecat

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Taxonomy

  • Sep 2016 - Feb 2020

  • supporting the clients, sales manages, QA and editorial team on a daily basis and fulfilling their requests; (Business correspondence in English)• research, diagnose, troubleshoot and identify solutions to resolve customer issues• monitoring and support of the manufacturers’ data auto import; • managing the hierarchical content taxonomies at company's CMS;• metadata management (additionally responsible for English vocabulary in categories/features/values titles);• audit across product groups to ensure data is relevant, consistent and meets the standards (GS1, UNSPSC).• consulting on the ways to improve and scale company's products and internal tools;rich experience working on Amazon FS (AFS) projects.



Eurolink

• Network Support Engineer

  • Jan 2014 - Aug 2016

  •Functional testing to Ethernet features switching & Routing.• Problem reporting and verification of problem resolution.• Hands-on experience with Ethernet Switches: Cisco, D-Link, TP-Link, Ubiquiti, Micro-Tik, Linksys etc. Switching & Routing.• Сustomer support serviceEducation: •Functional testing to Ethernet features switching & Routing.• Problem reporting and verification of problem resolution.• Hands-on experience with Ethernet Switches: Cisco, D-Link, TP-Link, Ubiquiti, Micro-Tik, Linksys etc. Switching & Routing.• Сustomer support serviceEducation: