Anatoli Dimitrov

IT Consultant at Do IT Wise
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
BG
Languages
  • English -
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Certified Implementation Specialist - Service Mapping
    ServiceNow
    Jun, 2022
    - Nov, 2024
  • Service Mapping Fundamentals
    ServiceNow
    Dec, 2021
    - Nov, 2024
  • DevOps Basics
    Software University (SoftUni)
    Jun, 2021
    - Nov, 2024
  • CIS - Event management
    ServiceNow
    Dec, 2018
    - Nov, 2024
  • ServiceNow Certified Implementation Specialist - Discovery
    ServiceNow
    Dec, 2018
    - Nov, 2024
  • Service Now Certified System Administrator
    ServiceNow
    Nov, 2018
    - Nov, 2024
  • Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
    Cisco
    May, 2018
    - Nov, 2024
  • Cisco Certified Network Associate (CCNA) Routing and Switching
    Cisco
    Apr, 2015
    - Nov, 2024

Experience

  • Do IT Wise - ServiceNow Elite Partner | Acquired by Inetum
    • Bulgaria
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • IT Consultant
      • Oct 2018 - Present

      ServiceNow ITOM ; ServiceNow Discovery ; ServiceNow Event Management; ServiceNow Scripting ; Basic to Medium Complexity JavaScript + web services based integrations; Platform development; Out-of-the-box and custom integrations; Mid Complexity Configuration: Custom fields, basic business rules, modify forms; Technical implementations and configurations; ServiceNow ITOM ; ServiceNow Discovery ; ServiceNow Event Management; ServiceNow Scripting ; Basic to Medium Complexity JavaScript + web services based integrations; Platform development; Out-of-the-box and custom integrations; Mid Complexity Configuration: Custom fields, basic business rules, modify forms; Technical implementations and configurations;

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • SR. NETWORK ENGINEER Level 2
      • Jul 2016 - Sep 2018

      Role and Responsibilities: -Troubleshooting and resolving complex WAN, LAN, Core network and security issues. -Administering TCP/IP LAN's (VLAN routing, VTP, STP). -Administering large-scale and complex WAN networks (OSPF, EIGRP,BGP, MPLS). -Diagnosing complex network problems. -Investigating incidents/problems accurately and effectively, defining action plans for detailed diagnosis and restoring normal operations of services. -Change Management: Implement routine and emergency changes to Network Environment -Problem Management: Investigate root cause after incident resolution. -Strictly follow ITSM/ITIL processes and procedures. -Ensure customers' network continues to operate efficiently with minimum downtime. -Adapts quickly to new technology & understands complex infrastructures. -Supporting Riverbed, HP ProCurve, H3C, Cisco and F5 BIG-IP network equipment. Advanced understanding of following technologies: - LAN Equipment (HP ProCurve, CISCO Switches) - WAN Equipment (HP and CISCO routers) - Networking typologies - OSI Reference model - TCP/IP protocols - IP Addressing - NAT, Access Control lists, VLANs and Trunks, STP, WAN connection, GRE Tunnels, - IPsec tunnels, L3 redundancy (HSRP/VRRP,GLBP), PAGP/LACP Port Channel, Static and Dynamic Routing, L3 Redistribution, IRF Protocol, OSPF protocol, EIGRP protocol, VRFs, BGP protocol, MPLS, MP-BGP, Wireless LAN. - F5 BIG-IP Application Delivery Controllers - WAN Accelerators Riverbed Optimization System (RiOS)

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Request Manager
      • Oct 2010 - Jun 2016

      • Responsible for managing the Non Standard Service Request (NSSR) Management Process • Manages the end to end NSSR process from receipt of the service request through proposal approval and delivery. Operates HP best practices in terms of standards and process within NSSR. • Determines initial priority of the request • Ensures the requests have been processed through the proper approval channels (self-service web tool or manual process). • Manages and documents details of interaction with HP external client. • Manages request documentation. • Determines appropriate escalation action and initiates escalation. • Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues, etc. • Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets. • Work with Account Delivery Management and client manager(s) to scope and qualify new service requests. • Ensures the solution and business case is satisfactorily defined and accepted by the customer. • Collect technical input and builds proposal. • Uses good business judgment in prioritization of service requests in line with business objectives and contractual commitments. • Builds effective linkages within the HP organizations. • Leads regular NSSR review meetings with the client and HP account team to review the progress and highlight for any issues or escalations during NSSR lifecycle.

  • 3M Bulgaria
    • Sales Representative
      • 2008 - 2010

      - Carrying out all daily tasks demonstrating autonomy and working without a constant supervision; - Preparation of plans and strategies for attracting new clients and realization of sales volumes; - Ensuring efficient communication and meeting current and potential clients of the company; - Negotiating therms and closing deals; - Analyzing the market potential and integrating new mechanisms for attracting customers - Building and development of long term customer relationship - Developing and executing new concepts, business models, channels and partners to position business as innovator and leader; - Preparing presentations concerning company’s products; - Making regular reports for the results of his activity.

Education

  • NBU - Cisco Academy
    CCNA - Cisco Certified Network Associate Routing and Switching, Network and System Administration/Administrator
    2014 - 2015
  • Sofia University St. Kliment Ohridski
    Bachelor's degree, Cultural Studies/Critical Theory and Analysis
    1999 - 2004
  • 93 "Alexander Balan" High School
    High School, Marketing/Marketing Management, General
    1995 - 1998

Community

You need to have a working account to view this content. Click here to join now