Experience

COCOdry

• Malaysia
• Retail
• 1 - 100 Employee

• Guest Experience Executive

  • Sep 2022 - Present

  - Welcoming clients and walk them through their beauty process. Answering phone call and replaying customer messages. - Manage booking and confirmation appointments and ensure clients satisfactory and experience with COCOdry. -Assess and manage complaints from clients. - Welcoming clients and walk them through their beauty process. Answering phone call and replaying customer messages. - Manage booking and confirmation appointments and ensure clients satisfactory and experience with COCOdry. -Assess and manage complaints from clients.



Rootremedies

• India
• Consumer Services

• Mindful Skincare Advisor

  • Oct 2020 - Oct 2022

  - Handled customers complaints online and in store. - Handled 6 platform of social media; email, live chat, Shopee, Lazada Instagram & Facebook direct messenger in one time. - Provide appropriate solutions and alternatives within the time limits. - Follow communication procedures, guidelines and policies. - Handled retail customers and provide the skincare knowledge to the customers. - Managed schedule for the retail and online customer service teams. - Handled customers complaints online and in store. - Handled 6 platform of social media; email, live chat, Shopee, Lazada Instagram & Facebook direct messenger in one time. - Provide appropriate solutions and alternatives within the time limits. - Follow communication procedures, guidelines and policies. - Handled retail customers and provide the skincare knowledge to the customers. - Managed schedule for the retail and online customer service teams.


Peak Fitness
• Wellness and Fitness Services
• 1 - 100 Employee
• Membership Consultant

  • Jun 2019 - Dec 2019

Starbucks
• United States
• Retail
• 700 & Above Employee
• Manager

  • Aug 2015 - Jun 2019