Claims and Recovery Specialist

• May 2021 - Present

• Process claims adjustments that involve checks returned checks still outstanding, and payments received from Providers/Subscribers. • Process Claims Recovery payments. • Ensure timely processing of Customer Service Tickets. • Update the claims system to record claims recovery payments correctly. • Provide support to incoming inquiries through phone, email, and mail. • Request refunds through the AP cycle for overpayments of claims recovery. • Provide backup support to the AP/Disbursement Specialist. • Perform Audit Mass Claim Adjustments and overpayment recoveries. • Continue to improve the processes by identifying and implementing, as approved, process changes. Show less

Accounting Clerk

• Apr 2020 - Apr 2021

• Receive and maintain freight payment check registers and funding requests. • Check the Wells Fargo website at least three times daily for incoming ACH or wire transfers to cover funding for client freight payables registers. • Report to the CEO any short funding on a check register. • Ensure security for the key card to activate the printer that generates the laser checks for freight carrier payments. • Verify that the funding request generated by the freight payment clerks balance and agree with the funds received from the client to cover the check register • Generate laser checks for freight carrier payments. • Process stop-payments on checks and check on payments that have cleared. • Issue manual checks and refunds. • Prepare/Complete daily bank deposits for Wells Fargo. • Generate Excel spreadsheets. • Maintain historical files of all completed funding requests and funded check registers. Show less

Service Billing Coordinator

• Jun 2019 - Apr 2020

• Process all paperwork related to each scheduled service job, as stated in working instructions. • Process service partner invoices and paperwork, as stated in working instructions. • Assist in updating/maintenance of all invoicing operating instructions. • Handle incoming customer questions/complaints. • Inform the appropriate Service Manager(s) or Service Billing and Invoicing Manager of any customer complaints/disputes. • Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered. • Assists in maintaining all databases and systems. • Advice the Service Billing and Invoicing Manager of any difficulties or discrepancies encountered with any current processes or systems. • Participate in ongoing continuous improvement efforts, including process improvement events Show less

Payroll / Billing Clerk

• Apr 2017 - May 2019

• Process weekly payroll for roughly 200 temporary employees. • Worked directly with several clients to fulfill payroll needs for their business. • Process weekly billing / Invoicing (AR) • Process employment verifications for past / present employees. • Answer phone at the accounting department. • Assist past / present employees with any payroll related questions / requests / issues. • Assist past / present employees with any employee benefits-related questions/requests/issues. • Assist staffing personnel in obtaining/modifying employee personnel records. • Perform a wide variety of reception / clerical tasks. Show less

Guest Services Manager

• Feb 2015 - Apr 2017

Assistant Store Manager

• Dec 2014 - Jan 2016

Night Auditor / Guest Service Representative

• Jun 2006 - Oct 2015

Guest Service Representative

• Sep 2009 - Jan 2012

Night Auditor

• Feb 2008 - Sep 2009

Night Auditor / Guest Service Representative

• Jan 2004 - Jun 2006

Visual Merchandiser

• Apr 2002 - Jan 2004

Store Manager

• Jan 2000 - Apr 2002

Assistant Manager

• Sep 1998 - Jan 2000

Guest Service Representative

• Apr 1997 - Sep 1998