Experience

Building Radar

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of HR

  • Sep 2022 - Present

• HR & Office Manager

  • Apr 2021 - Sep 2022

• Office assistant

  • Sep 2020 - Apr 2021



ottonova

• Germany
• Insurance
• 100 - 200 Employee

• Produktentwicklung

  • Feb 2018 - Sep 2020



Caremondo & FairMedOnline

• Head Of Operations

  • Nov 2016 - Dec 2017

  - Business development: Established and built B2B relations; Developed a growth strategy focused both on financial gain and customer satisfaction; Discovered new markets; Negotiations of MOUs and contracts with Hospitals, Referral Partners, Travel & Tour Operators.- Project management: Enforced internal sources and third parties/vendors for the flawless execution of projects; Ensured that all projects are delivered on-time, within the scope and within budget. Diagnosed and reorganized the payment policy & product portfolio.- Account management: Point of contact for all customer account management matters; Prepared reports on account status; Collaborated with the sales team to identify new opportunities. - Streamlined CRM solutions: Oversaw customer support processes and organized them to boost customer satisfaction.- Modified communication with C level to make better decisions for revitalizing operational activities and setting strategic goals; Mentored different departments and provide constructive feedback.- Enhanced customer satisfaction by reducing issues and crisis management.- Identification and coordination of all international conferences. - Inspected financial information; Kept records of sales, revenue, invoices. Show less

• Head of Clinic Relations

  • Jul 2015 - Oct 2016

  - Administered relations and enhanced day-to-day cooperation with over 150 clinics worldwide.- Patient Management: Coordination with hospital admin for a better patient experience.- Sales team organization: professionally lead and trained an intercultural team of 8 sales managers built within 11 months.- Organization of medical trips of international patients incl. additional services: hotel, transfer, interpreter, visa support. - Monitoring of payment processes, billing.



Medinzinische Brücke GmbH

• München

• Sales Manager / Patient Care Manager

  • Aug 2013 - Sep 2014



Nobilis Travel GmbH

• Regensburg

• Sales Manager / Patient Care Manager

  • Mar 2013 - Jul 2013



Intellectsoft

• United States
• Software Development
• 100 - 200 Employee

• Specialist of the Department of External Relations

  • Oct 2010 - Oct 2012