Experience

Aurora Anguilla Resort & Golf Club
• Anguilla
• Hospitality
• 1 - 100 Employee
• Sales Coordinator

  • Aug 2021 - Present

AKAM ON-SITE, INC.
• United States
• 1 - 100 Employee
• Executive Administrative Assistant

  • Apr 2020 - Aug 2021


Mondrian South Beach Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Conference Services Manager

  • Mar 2019 - Mar 2020

  -Successfully managed up to 50 people events and rooms-only groups.-Created and distributed event BEOs-Prepared VIP Amenities;-Created and established Daily Events Report'-Prepared and sent welcome and thank you letters to the group;-Created and distributed group resumes for upcoming groups-Attended Resume Meetings to advise Hotel's Team about upcoming group programs-Updated and corrected group postings-Blocked meeting space, events and updated information in Delphi;-Partnered with a variety of hotel departments to plan and inform about group activities;-Created and modified documents such as BEOs, invoices, memos, letters and financial statements using word processing, spreadsheet, database such as Microsoft Office, Delphi and OPERA Show less

• Conference Services Coordinator

  • Sep 2018 - Mar 2019



ME Miami Hotel

• Front Desk Agent/Trainer

  • Dec 2016 - Sep 2018

  Checked guests in and out according to brand standards. • Upsold guests consistently every week and ensured that they were satisfied with their new accommodations • Trained all new front desk agents as part of their onboarding to the ME Miami team • Executed on-boarding for new front desk agents to acclimate them to the ME Miami culture and brand standards • Assisted the sales team with leads, via inquiries for group and social events • Confirmed routing and billing instructions are accurate for group reservations. • Posted charges onto guests and group accounts daily, also ensured that they were up to date. • Created pre-registered room key packets for incoming guests. • Point of contact for VIPS for sales during check-in and duration of stay. • Coordinated with Operations in providing seamless service for hotel guest needs. • Highly proficient in Opera - Property Management System • Handled guests' complaints in timely manner and took ownership until solution has been provided • Also served as the backup for the reservations team when needed • Handled night audit duties to ensure that all account are accurate and or closed in a very timely manner • Arranged transportation for guests to and from Miami International Airport as well as the Port of Miami Show less