Experience

TESAE group

• Greece
• Information Technology & Services
• 1 - 100 Employee

• • Nov 2022 - Present

• • Sep 2019 - Oct 2022

  - Using software's internal tools to create special reports and methods- Appropriate escalation of unresolved issues to relevant internal teams (eg software developers)/Bug reporting- Recording of technical knowledge in the form of notes and manuals- Maintenance of company's documentation center- Delivering regular and customised training to teams within the business via presentations- Providing training to new users on how to use new software- Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue- Respond to general questions and trouble tickets in a timely manner Show less



kiosk

• Italy
• Information Technology & Services
• 1 - 100 Employee

• Business Owner

  • Sep 2001 - Dec 2020

  Sector: Retail merchandising Type of business: small convenience store Sector: Retail merchandising Type of business: small convenience store



Simply POS

• United Kingdom
• Software Development

• Retail Solutions Consultant

  • Jan 2019 - Sep 2019

  - Hardware preparation (POS, thermal/label printers, cash registers) - On-site equipment installation - Bug reporting - Multilingual customer training/support (phone and on-site) - Creation and maintenance of company's help center (help.simplypos.com/el/help-center) - Article writing for related sector (Retail) - Software presentation (remote and on-site) - Participation in developing company's partner network - Phone sales - Hardware preparation (POS, thermal/label printers, cash registers) - On-site equipment installation - Bug reporting - Multilingual customer training/support (phone and on-site) - Creation and maintenance of company's help center (help.simplypos.com/el/help-center) - Article writing for related sector (Retail) - Software presentation (remote and on-site) - Participation in developing company's partner network - Phone sales



Intale

• Greece
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Assistant

  • Feb 2018 - Nov 2018

  - Service (phone and onsite) - Installation - Customer and internal training - Warehouse/Logistics - Operational tasks - Operational projects - SLAs follow-up - Service (phone and onsite) - Installation - Customer and internal training - Warehouse/Logistics - Operational tasks - Operational projects - SLAs follow-up



Hellenic Telecommunications Organisation

• United States
• 1 - 100 Employee

• Junior IT Users Support Technician

  • Sep 2014 - Feb 2015

  6-month internship - Desktop computers, laptops (S/W, H/W) problems resolving - Printer problems resolving - Communications software installation - Communication resources managing - PC network installation / maintenance - Software / hardware install / upgrade - User support 6-month internship - Desktop computers, laptops (S/W, H/W) problems resolving - Printer problems resolving - Communications software installation - Communication resources managing - PC network installation / maintenance - Software / hardware install / upgrade - User support



DIGInet

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Hardware Technician

  • Sep 2001 - Sep 2002

  - Hardware/Software installation - PC assembly - Hardware/Software problems troubleshooting - Onsite installation - Hardware/Software installation - PC assembly - Hardware/Software problems troubleshooting - Onsite installation