Experience

Park Hyatt Maldives Hadahaa

• Maldives
• Hospitality
• 1 - 100 Employee

• Personal host

  • Sep 2021 - Present

  - Main point of contact for guests since arrival to resort - Give resort tour, explain resort/villa facilities and make sure guest has a flawless in-villa check in - Assist guests in planning their stay - Assist in making bookings for activities/excursions - Guide excursions when needed - Make restaurant bookings, private dining bookings and arrange special food requests according to guest preference - Handle guest special requests in an organized manner - Act as Front Desk receptionist when needed - Works to anticipate the guest needs to delight them and exceed their expectations - Handle guest complaints, coordinate with department head and resolve the issue - Proactively gathers and manages guest preferences and updates the guest profile accordingly - Perform cashiering and make sure all guest billing folio is correct - Make sure guests experience a flawless checkout - Ensure guest satisfaction at all times. Show less



Schronisko Murowaniec Hotel

• Front Desk Receptionist

  • Sep 2019 - Apr 2021

  - Greet clients and visitors with a positive, helpful attitude. - Assisting clients in finding their way around the office. - Announcing clients as necessary. - Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. - Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. - Answering phones in a professional manner, and routing calls as necessary. - Assisting colleagues with administrative tasks. Show less



Hotel Dobrodiy

• Front Desk Receptionist

  • Sep 2016 - May 2019

  - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Provide basic and accurate information in-person and via phone/email - Receive, sort and distribute daily mail/deliveries - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Provide basic and accurate information in-person and via phone/email - Receive, sort and distribute daily mail/deliveries



"Pharmacy of a good day"

• Pharmacist

  • Aug 2013 - Sep 2016

  - Serves patients by preparing medications, giving pharmacological information to multidisciplinary health care team, and monitoring patient drug therapies. - Prepares medications by reviewing and interpreting physician orders and detecting therapeutic incompatibilities. - Dispenses medications by compounding, packaging, and labeling pharmaceuticals - Provides pharmacological information by answering questions and requests of health care professionals and counseling patients on drug therapies. Show less