Anastasiia Shamshyna

Customer Relations Manager at Advapay
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • Russian Native or bilingual proficiency
  • English Native or bilingual proficiency

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5.0

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Ginny Chien

I have had the pleasure of supervising Anastasia while she was working at Columbia College as an Administrative and Student Service Assistant. She worked closely with international students of varying English proficiency and was an integral member of the student support system in our community. I was particularly impressed with her tremendous growth in such a short period of time and her eagerness to improve processes and communication strategies whenever possible. She not only completed assigned tasks promptly while skillfully handling impromptu requests but also sought out ways to change things for the better. It was apparent that she was continuously stepping out of her comfort zone and seeking ways to improve herself. There is no doubt that Anastasia will be a great asset to any organization she works for, and I would fullheartedly recommend her for any future opportunities that arise.

Sarah Scali

I'm fortunate to have worked with and managed Anastasia Shamshyna in her role as Administrative and Student Services Assistant at Columbia College Secondary. Anastasia was a go-getter, creating innovative and efficient ways to not only do her job but to improve and update systems to make others work easier as well. She was able to work collaboratively but also take on and lead tasks with little direction, making her incredibly reliable in a fast paced work environment with a vast variety of stakeholders. Working with International high school and College students aged 15-21, Anastasia was able to relate and form meaningful relationships with students, creating an inclusive environment for vulnerable aged youth. She was a well respected and admired role model for students. Her organization, innovation, effective planning, strong speaking skills and ability to develop interpersonal relationships with students were especially valuable in her role as leader of Student Council. I have no doubt that Anastasia will be an asset to the next organization she works for. I'm happy with the work she did as Administrative and Student Services Assistant and I give her my full recommendation.

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Credentials

  • Project Planning: Putting It All Together
    Coursera | Google
    Jun, 2022
    - Nov, 2024
  • Foundations of Project Management
    Coursera | Google
    May, 2022
    - Nov, 2024
  • Project Initiation: Starting a Successful Project
    Coursera | Google
    May, 2022
    - Nov, 2024
  • Recruiting Foundations
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Disney Marketing You Course
    The Walt Disney Company
    Dec, 2015
    - Nov, 2024

Experience

    • Estonia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Relations Manager
      • Sep 2023 - Present

    • Canada
    • Philanthropic Fundraising Services
    • 1 - 100 Employee
    • Refugee Sponsorship and Administrative Assistant
      • Jun 2022 - Sep 2023

  • Reframe Psychology Clinic
    • Toronto, Ontario, Canada
    • Intake & Administrative Coordinator
      • Nov 2019 - Jun 2021

      - Supported a team of three full-time and one part-time children's psychologists with all administrative aspects of running the clinic - Tracked and compiled monthly reports on new referrals and clinic expenses - Introduced more efficient ways of compiling the above-mentioned data into MS Excel - Managed appointment schedules for three full-time and one part-time psychologists in Jane software - Completed the entire intake process either by phone or email for an average of 75 new patients per month - Conducted online research for a variety of purchases as requested - Assisted with the hiring process by advertising the position on Indeed.com, sorting through over 250 applications, presenting the top applicants to the hiring managers and helping conduct the interviews - Provided great customer support to new and returning patients in person, by phone (multi-line system) and email (MS Outlook) - Managed inventory of office supplies - Assisted with the transition to fully virtual services during the COVID-19 pandemic Show less

    • Canada
    • Higher Education
    • 1 - 100 Employee
    • Administrative and Student Services Assistant
      • Dec 2017 - Jun 2019

      - Acted as the first point of contact for an array of stakeholders including current and prospective students, faculty, agents and walk-ins - Provided various stakeholders with information regarding College programs, deadlines, application fees and procedures in person, by phone and email and directed more detailed inquiries to staff where appropriate - Managed inventory of office supplies and put orders in when necessary - Assisted with class registrations and managed student appointment scheduling system in MS Excel and Outlook Calendar - Utilized computer word processing software to produce a variety of student letters and documents, such as probation letters, confirmations of enrolment, transcripts etc. - Collaborated with other team members and students to create a variety of promotional materials such as event posters, posters and social media posts - Prepared and maintained paper and computer student files to ensure they are updated according to the Ministry of Education standards - Assisted with the planning and the implementation of the Secondary and ESL student orientations as well as on-campus activities Show less

    • Canada
    • Public Policy Offices
    • 1 - 100 Employee
    • Leaders of Tomorrow Mentee
      • Sep 2017 - Aug 2018

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Medical Office Assistant
      • Nov 2017 - Feb 2018

    • Canada
    • Higher Education
    • 700 & Above Employee
    • Peer Tutor
      • Jan 2017 - Aug 2017

      - Helped students develop academic skills and understanding of Business-related content- Provided feedback and modeled effective learning strategies for successful completion of courses- Performed administrative tasks: answered inquiries about the services in person and by phone, transferred calls, answered emails, helped with booking appointments etc.

    • International Student Assistant
      • Jan 2016 - Dec 2016

      - Collaborated with the team to plan and implement social and cultural activities for students- Managed social media accounts (Facebook and Instagram) to promote social events- Utilized Windows and MS Office to update student records and execute other related tasks- Assisted staff with a variety of administrative tasks such as answering students' enquiries, scanning and printing documents, mailing etc.

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Disney College Program
      • Jul 2015 - Dec 2015

      Quick Service Food & Beverage and Merchandise Hostess at Port Orleans Resort - Processed cash, credit and debit transactions at the checkout and merchandise shippings - Communicated with the guests of various ages and backgrounds and provided them with accurate and updated information about Disney resorts - Served more than 200 guests per night on a daily basis - Delivered exceptional guest service in a fast-paced and client-oriented environment - Performed multiple roles: operated the register, maintained clean and organized work environment, guided new members of our team, replenished supplies etc. Show less

Education

  • University of Toronto
    Bachelor of Arts - BA, Social Sciences
    2021 - 2024
  • Altcademy
    Full-Stack Web Development
    2022 - 2022
  • Douglas College
    Diploma, Business/Commerce, General
    2014 - 2017
  • University of California, Riverside
    Certificate, Hospitality and Tourism Management
    2015 - 2015

Community

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