Experience

Vostock Capital UK

• United Kingdom
• Events Services
• 1 - 100 Employee

• Key Account Manager

  • Feb 2023 - Present



Mercure Hotels

• France
• Hospitality
• 700 & Above Employee

• Proactive Sales-Sales Professional

  • Feb 2021 - Present

  Receive and process requests from agency (Academservice, Aeroclub,VIP Service,CWT ), from the most important clients (the Embassy of India, Embassy of Germany, Embassy of Lithuania), from the unique project (the cinema festival "Koroche"). Perform comprehensive presentations and inspection to travel agents, wholesale companies. Monitor monthly occupancy to insure that contracted blocks are used and sold to capacity. Monitor selling strategies and block usage , arranging files, contracts and billing. Build a strong partnership in excellence with each client. Manage a list of 100 corporate clients in Cvent. Actively search for sales, leads prospect (b2b and b2c sales). Analyze sales statistics to determine sales potential, preparing price for next year for corporate, group segment (revenue). Use CRM tools (Opera) to track amount of accommodation corporate segments, to manage groups and events, to change configurator. Use CRM tools (Cvent) to add and manage the rates of corporate client. Use CRM tools (Outlook, Team jet, Outlook) to manage the process of work with colleagues. Work alongside Director of Sales, Front Desk Director, the Chef and Food and Beverage department, Director of Booking to proactively manage a high maintenance client list, create a special meals for clients. Educate sales managers on products and process of work. Developed sponsorships and strong relationship after coordinating the project by me. Revenue of the year has strongly increased by the involving project. Actively participated in organizing PR activities, special events to attract customers and agency. Show less



Radisson Hotel Group

• Belgium
• Hospitality
• 700 & Above Employee

• Event Coordinator-Group Coordinator

  • Sep 2018 - Feb 2021

  Promoted a positive atmosphere and went above and beyond the guarantee each customer received exceptional food and serviceActively participated in ongoing customer service programs to build sales and rapport in the communityQuickly identified problem situations and skillfully resolved incidents and forsmajors to the satisfaction of involved partiesManage front the house for 200+ guests for special accommodation and eventsHelped with preparation, set-up for catering events (3d set-up programs, Opera)Executive event invoicing, preparing the contracts and collection of paymentActively search for sales, leads prospect (b2b and b2c sales). Show less

• Front Desk Receptionist

  • Aug 2017 - Aug 2018

  Registration guests according standard;Responsible for providing efficient reception for guests, including check-in/out and answering phones;Ensured that both the front office manager and reception supervisors were kept up to date of any relevant feedback from guests and other departments;Working as a cashier; Best knowledge of Microsoft, Outlook, OPERA.Provided professional and friendly customer service at all times.Working during the Football championship 2018