Experience

Wix.com

• Education Administration Programs

• Customer Care Team Lead

  • Mar 2021 - Present

• Customer Care Expert

  • Jun 2020 - Mar 2021



Concierge Ukraine

• Ukraine
• Hospitality

• Business Development Manager

  • Feb 2020 - May 2020

  - Management strategic and operational activities. - Competitive offerings development - Management of the marketing functions - Achieving the Company`s ambitious growth. - Planning and coordinating the implementation of business plans - Preparing all documentation required for requests for proposals - Setting goals that promote company growth. - Overseeing daily activity of the team. - Budgets, schedules, and other organisational reports preparation - Provided advice and guidance to other employees. - Plans to increase efficiency and reduce costs development. - Search for new ways of building contacts to find new customers. - Internal and external service suppliers management. - Agreements conclusion - Handling customer complaints - Marketing activities for brand recognition and sales growth - Analysis of CRM system’s data for business correction Show less



Freelancer

• Software Development
• 1 - 100 Employee

• Event Coordinator

  • May 2018 - Dec 2019

  - Corporate Event Coordination with more than 400 people - Coordination of the concerts - Organization from idea to realization - Planned event budget. - Coordinated events up to 400 guests. - Managed team up to 100 persons. - Finding venues and vendors for the event. - Event logistic support. - Event Staffing - Concierge service. - Agenda development. - Corporate Event Coordination with more than 400 people - Coordination of the concerts - Organization from idea to realization - Planned event budget. - Coordinated events up to 400 guests. - Managed team up to 100 persons. - Finding venues and vendors for the event. - Event logistic support. - Event Staffing - Concierge service. - Agenda development.



Chuprina Wedding Agency

• Senior Event Planning Specialist

  • Jul 2014 - Aug 2017

  - Owner of start up - Event /Wedding Coordination from Idea to Realization - Planned event budget - Found the idea of event, Designed and prepared the place, coordinated - Contractors - Blogger, article writer - Owner of start up - Event /Wedding Coordination from Idea to Realization - Planned event budget - Found the idea of event, Designed and prepared the place, coordinated - Contractors - Blogger, article writer



GIMINI Ltd.

• Ukraine
• Travel Arrangements
• 1 - 100 Employee

• Project Manager

  • Jun 2013 - Mar 2015

  - Planned and coordinated incentive tours - Direct communication with Vip customers, - Business correspondence - Provided catering service - Air, railway, bus tickets reservation and ticketing. - Hotel accommodation. - Visas arragement. - Travel insurances. Rent a car. - Tour Packages Sales for Leisure and Business Trips - Planned and coordinated incentive tours - Direct communication with Vip customers, - Business correspondence - Provided catering service - Air, railway, bus tickets reservation and ticketing. - Hotel accommodation. - Visas arragement. - Travel insurances. Rent a car. - Tour Packages Sales for Leisure and Business Trips



Aquavita-Tour Lufthansa City Center

• Airlines and Aviation
• 1 - 100 Employee

• Sales Manager

  • Jul 2005 - Jun 2014

  - Tickets, Hotel, Transfers Booking - Customer's Helpdesk line (e-mail,phone,face-to-face) - Post-sales assistance(reissues, refunds, changes) - Competitors' fares and activities analysis - Planned and organized business conferences and trips. - Maintained clients’ database - Used MS Word, Power Point, Outlook, Excel - Tickets, Hotel, Transfers Booking - Customer's Helpdesk line (e-mail,phone,face-to-face) - Post-sales assistance(reissues, refunds, changes) - Competitors' fares and activities analysis - Planned and organized business conferences and trips. - Maintained clients’ database - Used MS Word, Power Point, Outlook, Excel



Zabolotskikh Travel Company

• Travel Manager

  • May 2004 - Aug 2006

  - Customer support - Tour development, planning and organization administration support for managers - Customer support - Tour development, planning and organization administration support for managers