Senior Product Manager AML/Fraud/Legal/Reg

• Feb 2023 - Present

Product Manager II

• Jun 2017 - Feb 2023

➤ Collaborating regularly with vendors including FIS, Wolters Kluwer, TAINA, and various consulting partners.➤ Overseeing and actively managing the back-office integration within Equities, Futures, and Crypto sectors.➤ Managing Tax Certification Process Redesign to improve internal and external user experience.➤ Effectively vetting Crypto cost basis vendors, defining integration needs, and front-facing UX.➤ Delivering onboarding, account maintenance, tax cost basis, and back-office process enhancements.➤ Driving loyalty program exploration and strategy as well as conceptualizing Crypto Settlements On-Demand.➤ Owning processes including onboarding, tax certification, tax reporting, and cost basis management.➤ Working with cross functional teams from Executive Team, Strategy, Finance, Compliance, Operations and Technology.➤ Contributing to an increase in onboarding traffic at TradeStation by over 2000% since 2015 when first joined company.➤ Replacing a vendor and improving the W8 certification process to increase process adoption from 25% to over 75%.➤ Successfully managing and monitoring the product life cycle from Research to Launch, including Maintenance.➤ Working closely with peer product managers, designers, marketing managers, product owners, and development teams.

Senior Accounts Manager, Operations Principal and Lead on Process Improvement

• Nov 2015 - Jun 2017

➤ Built, trained, and managed the accounts team in the Chicago office and contributed to the business continuity plan.➤ Defined and refined onboarding and account management policies and procedures as well as automation processes.➤ Supervised procedures around onboarding, account management, tax and W-8 certifications, and risk management.➤ Acted as a principal to ensure procedures are executed up to compliance standards including accounts approval.➤ Conducted option level reviews and market data pro/non-pro elections as well as account asset verifications.➤ Collaborated on defining technical needs for process improvement including account onboarding and KYC automation.➤ Worked closely with Crypto Operations and Settlements, Trade Desk, Accounts, Treasury, Tax, AML, and Marketing.

Accounts Manager and Operations Principal

• Sep 2014 - Nov 2015

➤ Led the development of policies, procedures, and supervision requirements for the accounts team during the merger. ➤ Designed and oversaw department functions for new accounts, tax, retirement, estate, and margin and option processing. ➤ Served as an Operations Principal and ensured daily workflows met industry and company compliance standards. ➤ Oversaw new account approvals, compliance reviews, CIP verifications, and market data and real-time quote access. ➤ Managed account authorizations, performed asset verifications, and monitored 3050/Rule 147 and Rule 144 accounts. ➤ Trained other team members and served as an escalation point for complex customer, account, or technology cases. ➤ Supported division on internal and external regulatory requests and audits and contributed to risk reduction/mitigation. ➤ Managed and participated in multiple process improvement and enhancement projects for overall department efficiency. ➤ Actively collaborated with Technology/Development, Marketing, Customer Service, and Compliance departments. ➤ Played an essential role in every aspect of the department redesign including staffing and internal system enhancements.

Operations Analyst

• Jan 2013 - Sep 2014

➤ Held daily responsibilities across multiple departments including Accounts, Cashiering, Margins, Risk, and Futures. ➤ Opened Cash, Margin, Options, and Futures accounts and executed account ACAT, non-ACAT, and DTC transfers. ➤ Provided direct support to full-service brokers and collaborated with Customer Service on complex customer cases. ➤ Assisted with Exception Previews, PDT/ DT calls, Reg-T requirements, and Margin Reconciliations/Replications. ➤ Established, carried-out, and trained others on Dividend Risk Management and completed annual procedure write-ups. ➤ Served as support for the Cashiering team including assisting with incoming/outgoing check/ACH/wire processing. ➤ Collaborated with technology on an ongoing basis to develop system improvements and process efficiencies. ➤ Worked creatively to develop procedures and build decisions that became pillar policies for a growing company.

Manager of Business Development

• Dec 2010 - Jun 2012

Account Coordinator and Project Manager

• Mar 2006 - Nov 2010