Senior Manager, Revenue Strategy & Operations

• Jan 2023 - Present

Growth Operations Manager

• Sep 2021 - Jan 2023

As the primary Salesforce admin, I manage and maintain the growth operations functions within the tool. I work with all Salesforce users across the organization to set rules of engagement, expectations, and user training. While developing our growth operations department, I am working to transform RMD into a data-centric organization. My daily activities generate an efficient process to achieve scalable operational excellence.

Sales Operations Analyst II

• Mar 2021 - Sep 2021

In this role, I support the North American Majors and Public Sector sales regions through data analytics and strategic insights. I am responsible for enabling the sales team to carry out best business practices by creating original reports using Salesforce and Tableau, maintaining data hygiene through audits, and aligning the team cross-divisionally. Using Tableau, I create data visualizations that make the data digestible and comprehensible for any presentations. I use Anaplan in order to facilitate creating annual quotas for sales teams, and to prepare the regional sales leaders for our weekly forecast call. My goal is to provide analytical insights to understand and support each regions' business, while also supporting any ad hoc requests from the regional sales leaders, sales managers, major account executives, and any adjoining teams that need it. I provide these data analytics and insights regularly through weekly, monthly, and quarterly cadence meetings with corresponding attendance by any associated support teams. Show less

Business Operations Analyst

• Oct 2019 - Mar 2021

I am responsible for leveraging various reporting tools such as Salesforce, Tableau, and Anaplan in order to forecast metrics supporting our Core West sales team. My goal is to provide analytical insights to maintain and grow business, while also supporting any ad hoc requests from the regional sales leader, sales managers, and major account executives. I provide these metrics and insights regularly through weekly, monthly, and quarterly cadence meetings, with corresponding attendance by any associated support teams. Show less

Trade Account Manager

• Jul 2018 - Apr 2019

I worked in one-on-one relationships with customers in the Wayfair Professional Program. In Trade, I only worked with interior designers, which made me able to hone in on their specific needs and overcome industry obstacles. This role was no longer part of the onboarding process, and primarily focused on customers who were using Wayfair already and were familiar with the site and services. With this knowledge, I was able to focus on other details such as logistics for large projects and other services to ensure Wayfair was the best choice as a vendor. Show less

Specialized Account Manager - New Business

• Apr 2018 - Jun 2018

In this role, I only spoke to trade customers such as interior designers, contractors, and architects. This was still in the onboarding process of educating the customer on the program and tools and items on site that could assist them. My goal was to ensure the customer could be self-sufficient enough to shop on their own, while also recognizing when they could reach out to me for assistance.

Account Manager - New Business

• Sep 2017 - Apr 2018

Marketing Coordinator

• Apr 2016 - Dec 2018

In this position, my main goal was to gain and maintain client relationships with the studio. Using various marketing campaigns, I would aim to bring in new clients with the intention to sell them class packs or memberships. My marketing campaigns included email and phone cadences to clients who hadn't been in for a while, first time class goers, and outreach to to new groups. I occasionally attended health and wellness events to represent the studio. During my time at the company, I worked closely with the owner, front desk staff, and instructors. In addition, I received special training from the head of marketing and sales. Show less

Financial Research Assistant

• Sep 2013 - Apr 2015