Anastasia Baumann

Customer Success Operations Manager at machtfit GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
Berlin, Berlin, Germany, DE
Languages
  • English Full professional proficiency
  • Russian Native or bilingual proficiency
  • German Native or bilingual proficiency

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Experience

    • Germany
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Success Operations Manager
      • May 2021 - Present

    • Germany
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Senior Specialist Coach Experience
      • May 2020 - Jan 2021

      Strategic responsibility for the department; since August also leadership responsibility Partnership Management | Operations | Procurement | Retention | Product Management• Identification of suitable business coaches for our platform, and negotiation of the contractual conditions; constant adjustment of the international coach pool based on the current preferences of clients• Support of the business coaches in order to prepare them optimally for the various assignments; engagement of business coaches• Revision of the coaching processes with the aim of improving the user experience of our customers• Cooperation with international coaching federations

    • Coach Selection Specialist
      • Feb 2019 - Apr 2020

      same as above without strategic and leadership responsibility

    • Germany
    • Travel Arrangements
    • Product Management
      • Oct 2017 - Sep 2018

      Preparation and wrap-up of the projects FIFA World Cup, Champion’s League Final, Formel 1, DFB Pokalfinale und FIS Ski World CupAdditional local support for the projects FIFA World Cup und Champion’s League FinalResearch and offer compilationsIdentification of relevant contact person of the service providers; communication and coordination with contact person incl. briefings Preparation and wrap-up of the projects FIFA World Cup, Champion’s League Final, Formel 1, DFB Pokalfinale und FIS Ski World CupAdditional local support for the projects FIFA World Cup und Champion’s League FinalResearch and offer compilationsIdentification of relevant contact person of the service providers; communication and coordination with contact person incl. briefings

    • Germany
    • Media Production
    • 100 - 200 Employee
    • Project Assistant
      • Feb 2017 - May 2017

      Creation of the sport competition in the centre of the event - e.g. qualification proccess, content and timing of the competitionSearch and request of sports activities for the visitors of the eventContact person for the competitors - e.g. search and invite suitable candidates, evaluation of applicantsSupport of the project manager - e.g. in the area of sponsorship Creation of the sport competition in the centre of the event - e.g. qualification proccess, content and timing of the competitionSearch and request of sports activities for the visitors of the eventContact person for the competitors - e.g. search and invite suitable candidates, evaluation of applicantsSupport of the project manager - e.g. in the area of sponsorship

    • Project Manager
      • May 2016 - Oct 2016

      • Independent planning, organization, execution and evaluation of Alpro promotion projects throughout Germany• Independent planning, organization and execution of human resources coordination and the areas of childcare and Day Spa at the 9th Craft Women's Run Cologne• Support with the planning, organization and implementation of the 6th Kölner Leselauf and the Race for the Cure • Independent planning, organization, execution and evaluation of Alpro promotion projects throughout Germany• Independent planning, organization and execution of human resources coordination and the areas of childcare and Day Spa at the 9th Craft Women's Run Cologne• Support with the planning, organization and implementation of the 6th Kölner Leselauf and the Race for the Cure

    • Market Research
    • 1 - 100 Employee
    • Business Researcher
      • Oct 2015 - Apr 2016

      • Procurement of current market information through internet and database searches as well as telephone interviews• Collection, translation and customer-specific preparation of market data from various economic sectors• Creation of enterprise and industry profiles • Procurement of current market information through internet and database searches as well as telephone interviews• Collection, translation and customer-specific preparation of market data from various economic sectors• Creation of enterprise and industry profiles

    • United States
    • Public Relations and Communications Services
    • 100 - 200 Employee
    • Media Analyst
      • Nov 2011 - Feb 2013

      • Conducting primary research using the internet for large multinational organisations• Analysing the coverage in print, online and social media and converting it using a numerical system• Reporting to my manager about emerging issues that might significantly influence the public image of the organisations • Conducting primary research using the internet for large multinational organisations• Analysing the coverage in print, online and social media and converting it using a numerical system• Reporting to my manager about emerging issues that might significantly influence the public image of the organisations

Education

  • Deutsche Sporthochschule Köln
    Master’s Degree, Sport Management
    2014 - 2016
  • Oxford Brookes University
    Bachelor of Arts (BA), Business & Management
    2011 - 2014
  • Kepler-Gymnasium, Freiburg, Germany
    Abitur, General Studies
    2002 - 2011
  • EF International Academy
    AS-levels, Mathematics, Economics, Applied Business, Media Studies
    2008 - 2009

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