Account Manager

• Mar 2023 - Present

Floral Design Freelancer

• Mar 2019 - Present

Floral Designer, Owner

• Mar 2021 - Present

Senior Account Manager

• Nov 2022 - Mar 2023

*Serving as the lead with our customers, helping build and maintain long lasting relationships*Expert in all BrainJolt offerings and helping develop new products based on customer needs*Ensuring timely and successful delivery of solutions according to customer needs and objectives*Clearly communicating progress of monthly/quarterly initiatives both internally and externally *Developing new business with existing clients & identifying areas of improvement to meet sales quotas*Forecasting and tracking key account metrics*Collaborating with other teams to identify growth opportunities*Communicating with, presenting to, and influencing across all levels of internal organization*Utilizing and developing new processes with CRM software and GSuite*Delivering client-focused solutions to customer needs*Proven ability to juggle multiple projects at a time, while maintaining attention to detail*Listening, negotiating and presenting both remotely and in-person as needed* Liaison between Direct Affiliate Partnerships Program (DAP) & Editorial team* Liaison between Direct Affiliate Partnerships Program (DAP) & Video team* Managing DAP Invoicing & Outstanding Balance issued*Leading DAP operational/project management cross-departmentally * Managing AM Team * responsible for building out Account Management tools/solutions: Ticketing System, Product Catalog Management, and more*Certified Expert in Hubspot's Service Hub: Newsletters, Feedback Surveys, CSAT Surveys +* Managing Client Retention etc Show less

Account Manager

• Nov 2021 - Nov 2022

*Serving as the lead with our customers, helping to build and maintain long lasting relationships*Expert in all BrainJolt offerings and helping develop new products based on customer needs*Ensuring timely and successful delivery of solutions according to customer needs and objectives*Clearly communicating progress of monthly/quarterly initiatives both internally and externally *Developing new business with existing clients & identifying areas of improvement to meet sales quotas*Forecasting and tracking key account metrics*Collaborating with other teams to identify growth opportunities*Communicating with, presenting to, and influencing across all levels of internal organization*Utilizing and developing new processes with CRM software and GSuite*Delivering client-focused solutions to customer needs*Proven ability to juggle multiple projects at a time, while maintaining attention to detail*Listening, negotiating and presenting both remotely and in-person as neededetc Show less

Floral Designer / Social Media Manager / Shop Assistant Manager

• Jul 2021 - Oct 2021

Floral Design Lead Customer Service Content Creation Social Media Management Blogging Shop Assistant Operations Management Delivery Driver Floral Design Lead Customer Service Content Creation Social Media Management Blogging Shop Assistant Operations Management Delivery Driver

Growth Marketing

• Oct 2019 - Jan 2020

Platforms Used: Slack Asana Twitter Google Analytics Canva Platforms Used: Slack Asana Twitter Google Analytics Canva

Customer Success Manager

• Nov 2018 - Jul 2019

-Crafted and executed implementation strategy for new clients based on their campaign needs-Presented product/service capabilities and solutions in a tailored way for each client-Established and managed appropriate campaign expectations with clients-Created, managed, and updated suppression lists for clients and internal Lead Delivery team-Handled client issues in effective, transparent manner to create good will and establish trust-Provided on-going internal and client support to ensure smooth campaign execution-Adapted quickly in times of change with focus on internal and client success-Worked closely with the Sales, Lead Delivery, Marketing, Finance, Legal, and IT Teams-Platforms Used: Salesforce, Madison Logic, Integrate, Internal CRM, Trello, ActiveCampaigns Show less

Partner Programs Manager

• Jun 2017 - Dec 2018

Duties include:Requests for Proposal (RFPS) - negotiating pricing & lead allocation capabilitiesCampaign set up - communicating filter requirements to PartnersPartner ManagementPartner OptimizationPartner Prospecting & OnboardingModerator for all Operations Team meetingsEnd of Month Billing - working with Partner finance teams to confirm final numbersCampaign Tracking/Optimization - in charge of updating partner/lead info. on tracking boardetc...Platforms Used:Madison LogicIntegrate.comGoogle DriveB2lead's Internal CRM SystemTrello Show less

Demand Generation Coordinator

• Dec 2015 - Oct 2016

Platforms used in this role:1. Internal CRM software2. Salesforce.com3. Integrate.cometc..

Marketing Operations Coordinator - SRLs & MRLs

• Dec 2015 - Oct 2016

An expansion of my previous "Marketing Operations Coordinator" position- focused on both our Market Ready leads and our Sales Ready Leads. #DemandGeneration

Marketing Operations Coordinator - SRLs

• Oct 2014 - Dec 2015

Responsible For:-Partner Outreach -Partner Management & Expansion-Partner Prospecting / Business Development-Maintaining & Updating Current Marketing Reports-Identifying / Increasing Gross Profit Opportunities-Troubleshooting - Pixel Placement, Post String Integration, API Integration/Configuration-Troubleshooting Between the Various Platforms Business.com used-Creating CPA/CPL/CPC Campaigns-Creating Tiered Rate Cards for Potential Partners-Competitive Analysis-Data Analysis-Pricing Analysis / Management-Supply and Demand Leveraging & Optimization-Creating Content Landing Pages (CLP's)-Demographic/Audience Partner Reporting-Oversee Return Process-Content/Asset Reporting for Content Team-Performance Reporting for Partners-Call Center Responsibilities - Calling on Leads to Test/Gauge Quality of Traffic-...more to come. Show less

Partner Marketing Intern

• Oct 2013 - Oct 2014

Position Description: Partner Marketing InternSummary:The Partner Marketing Intern reports to the Partner Coordinator, overseen by the Partner Manager, and is responsible for the following duties:• Maintain and update current marketing reports, including but not limited to:o Daily, weekly, and monthly SRL and MRL internal reportingo Performance reporting for affiliate partners (MoM & YoY)o QAing Integrate & Boberdoo reports (billable conversions, queued returns, boberdoo affiliate report) o Content/asset reporting for content teamo Demographic/audience affiliate reporting• Day-to-Day account maintenance for small volume/low maintenance partners, including:o Account research for optimization opportunities Ex: Research what audiences work well for GPS, etco Oversee return process (double-check returns are being done regularly/accurately)o Create tiered rate cards for Partner team to pitch in Integrate’s marketplace• Grow the Partner Networko Research publishers/networks for Partner team to reach out too Research marketing tradeshows and events for BD team to attend Show less

Customer Care Representative

• Feb 2012 - Oct 2013

• Made initial phone call to verify and offer support to all requests• Maintained a helpful and positive attitude• Consulted with business owners, determining their needs, and matched with most appropriate vendors• Followed up with businesses to get feedback and up sell new categories• Analyzed feedback and data to create reports for management• Communicated with sales team to understand vendor needs and requirements• Communicated with marketing department to outline trends and new business opportunities Show less

Intern

• Jun 2012 - Sep 2012

Marketing Internship-• Performed keyword research for search engine marketing• Used competitive intelligence tools/resources (KeywordSpy.com & Google AdWords)

Digital Marketing Intern

• May 2016 - 2016

Description: Actively developing and executing digital marketing plans for local, small businesses. Responsibilities: - Developed procedures for responding to reviews on Yelp, Facebook, and Google+ - Ongoing review and social streams management for local small businesses - Developed mobile, SMS based marketing strategies based on existing performance data - Researched industry/competitor content, copy, and CTA for new clients - Gained experience in photography, web design, SEO, sales, and social media marketing Show less

Personal Assistant/Office Manager

• Aug 2012 - Jan 2013

-Email Marketing & Newsletters - using constantcontact.com -Customer Service -Scheduling consultation appointments with the trainer -Secretarial work -Running errands for trainer, etc. -Email Marketing & Newsletters - using constantcontact.com -Customer Service -Scheduling consultation appointments with the trainer -Secretarial work -Running errands for trainer, etc.

Brand Representative

• Oct 2009 - Jun 2012

• Provided direct customer service to store clientele • Held position of primary cashier at the register • Responsible for store operations and employee needs in manager’s absence • Maintained window display and arrangement • Trained new sales associates • Provided direct customer service to store clientele • Held position of primary cashier at the register • Responsible for store operations and employee needs in manager’s absence • Maintained window display and arrangement • Trained new sales associates

Brand Representative

• Dec 2010 - Feb 2011

Volunteer

• Jun 2008 - Aug 2008

• Performed volunteer recruitment by phone with the use of both script and personal knowledge • Fundraised over $300 by phone for campaign field effort • Executed voter identification calls to determine and record voter position • Held effective conversations by phone with targeted undecided voters to move opinion in desired direction • Made confirmation calls to retain and recommit volunteer field efforts • Performed hours of data entry to efficiently maintain online volunteer database in pepVAN system. Show less