Experience

StudyTours Greece

• Greece
• Education Management
• 1 - 100 Employee

• Sales Account Manager

  • Feb 2009 - Present

  StudyTours is a Greek Educational Tour Operator, arranging educational trips abroad.- Manage overall sales to meet company’s objectives and sales targets- Manage current clients and straighten the relationship, contact all prospects in order to generate new leads and accounts- Advise clients to choose the appropriate international program according to their needs and budget, taking into consideration their cultural and linguistic differences - Guide the customers on their educational path and follow up for the progress in their chosen program- Responsible of signing contracts, issuing invoices and follow up- Update weekly sales reports, monthly and annual territory analyses, work on sales strategies- Work with the marketing team with the purpose of increasing sales and promoting the products- Negotiate prices and offers with international partners, strengthen the business relationships or create new ones- Improve sales skills, professional and technical knowledge by attending international workshops and fairs- Maintain close contact with international partners, request detailed information about the products and update them with the progress of enrollments- Organize workshops, seminars and meetings to improve clients' level of information on the products - Resolve customer complaints by investigating problems; developing solutions; preparing reports & make recommendations to the management- Improve the quality of the products and services by following and applying the clients' feedback- Conduct prospecting activities in order to attract new partners - Communicate with other departments within the company and collaborate with other business areas in preparing offers for clients and potential clients- Monitor the quality of services provided by periodical collecting customer satisfaction feedback



Berlitz Corporation

• United States
• Education
• 700 & Above Employee

• Executive Sales assistant

  • Sep 2006 - Dec 2008



StudyTours Greece

• Greece
• Education Management
• 1 - 100 Employee

• Booking Coordinator

  • Jan 2004 - Sep 2005



Santa Marina Beach Hotel

• Reservations

  • Jun 2003 - Nov 2003