Experience

Majorel Greece

• Greece
• Consumer Services
• 1 - 100 Employee

• Senior Customer Support Specialist

  • Jan 2023 - Present

  - Providing written and oral feedback to the agents regarding their cases, what needs improvement, and how to improve it. - Creating training sessions for new hires, and for agents with low performance to enhance them. - Prepared a Google Slides presentation of our Customer Support tool. - Co – created a file with every market procedure, tailored answer to help increase the CSAT. - Assisting agents with calls daily to understand the importance of good support skills. - Managing a file of 14 Agent Activities with the Team Manager to see their procedure knowledge. - Coaching agents on how to support the products and company through negative feedback calls and critical feedback. - Providing written updates on the daily channel. - Providing feedback to the Team Manager about the NH quality of work. Show less

• Customer Support Specialist

  • Mar 2022 - Jan 2023


YouTube
• Higher Education
• 100 - 200 Employee
• Freelance Animator

  • Sep 2018 - Mar 2022

Integrity Advocate
• Canada
• Software Development
• 1 - 100 Employee
• Customer Support Agent

  • Feb 2021 - Oct 2021


Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2020 - Jan 2021

  • Agent for Pandora Jewelry UK. • Agent for Pandora Jewelry UK.


Lagas Aegean Village
• Front Desk Receptionist

  • Jun 2020 - Sep 2020


Grecotel Hotels & Resorts

• Greece
• Hospitality
• 700 & Above Employee

• Waitress, Hostess, Buffet Assistant

  • Jun 2019 - Oct 2019

  • Waitress, Hostess, Buffet. • Waitress, Hostess, Buffet.



Municipal Center Greece

• Customer Care Assistant

  • Jun 2016 - Apr 2017

  • Consultant for certificates. • Email, call and multiple account management. • ID, personal information management. • Consultant for certificates. • Email, call and multiple account management. • ID, personal information management.


Wattpad
• Canada
• Technology, Information and Internet
• 700 & Above Employee
• Freelance Writer

  • Sep 2012 - Nov 2014