Experience

Университет "Синергия"

• Russian Federation
• Higher Education
• 100 - 200 Employee

• Deputy Vice President

  • Jan 2022 - Present



Департамент транспорта и развития дорожно-транспортной инфраструктуры

• Russian Federation

• Project Director at Moscow City Government - Department of Transport and Road Infrastructure Develop

  • Oct 2016 - Present

  Completed projects: Introduction of service standards for cashiers in Moscow metro and for bus drivers in MosGorTrans city public transport company. Centralization and optimization of bus driver hiring and induction processes. Tasks: Driving projects on service quality improvement Reorganization of hiring, education, motivation and service quality control systems of MosGorTrans and Moscow metro Centralization of business processes Writing task specifications, supervision of project team Show less



Whizzmate

• Chief services officer

  • Jan 2015 - Jun 2016

  Achievements: Developed and launched ERP system covering all business processes within company Built from scratch IT department, sales department, call center, HR deparment and courier service. Introduced system of staff motivation and control (50 employees) Built affiliate network in Russia and USA Developed all business processes related to client service and affiliate network. Achievements: Developed and launched ERP system covering all business processes within company Built from scratch IT department, sales department, call center, HR deparment and courier service. Introduced system of staff motivation and control (50 employees) Built affiliate network in Russia and USA Developed all business processes related to client service and affiliate network.



Qiwi

• Russian Federation
• Financial Services
• 700 & Above Employee

• Quality Control Specialist

  • Apr 2014 - Dec 2014



Sberbank

• Banking
• 700 & Above Employee

• Главный специалист управления администрирования кредитов

  • Feb 2012 - Aug 2013



Resocreditbank

• Head Of Customer Care

  • Feb 2009 - Feb 2012