Team Lead, Customer Success - ENT

• Aug 2023 - Present

Customer Success Manager, Strategic - Global

• Dec 2022 - Aug 2023

Customer Success Manager - EMEA

• Sep 2021 - Dec 2022

Senior Customer Success Manager

• Dec 2020 - Sep 2021

PTC’s proven solutions in IoT, augmented reality, computer-aided design, product lifecycle management, and beyond are changing the game for customers across all industries. PTC’s proven solutions in IoT, augmented reality, computer-aided design, product lifecycle management, and beyond are changing the game for customers across all industries.

Customer Success Team Lead

• Jan 2019 - Dec 2020

Senior Customer Success Manager

• Jun 2018 - Jan 2019

Red Points is a global leader in brand and copyright protection, combining both, technical and legal expertise to fight and block online counterfeits, brand infringements and piracy.

Patent Portfolio Management Assistant

• Apr 2017 - Jun 2018

• Building business cases for a variety of companies to aid licensing activities • Studying and analysing data in order to produce forecasts for market behaviour • Proofreading legal documents and materials from various jurisdictions • Drafting Claim Charts and making sure they adhere to FRAND standards • Aiding the development of partner relations and communication by communicating terms and conditions of both new and pre-existing contracts • Co-ordinating patent portfolio management by introducing and employing the most efficient tools and ways of working • Checking and approving invoices for work done by outside Counsels to ensure proper payment Show less

Legal Assistant Paralegal

• Nov 2014 - Apr 2016

• Translated and interpreted various contracts and official documents • Researched different areas of law and provided materials for on-going matters • Organised and provided relevant documentation for high profile meetings and mediations • Co-ordinated and attended fundraising events as part of the Corporate Social Responsibility team • Translated and interpreted various contracts and official documents • Researched different areas of law and provided materials for on-going matters • Organised and provided relevant documentation for high profile meetings and mediations • Co-ordinated and attended fundraising events as part of the Corporate Social Responsibility team

Paralegal

• Sep 2012 - Sep 2013

• Won Cost Appeals which involved local authorities and resulted in full payment to the firm for the work done • Interviewed clients in order to acquired relevant information to build a case against the opposing party • Produced witness statements by diligently interviewing clients for future court hearings • Attended various court hearings and kept notes of the most important issues raised which were used for our defence strategy • Won Cost Appeals which involved local authorities and resulted in full payment to the firm for the work done • Interviewed clients in order to acquired relevant information to build a case against the opposing party • Produced witness statements by diligently interviewing clients for future court hearings • Attended various court hearings and kept notes of the most important issues raised which were used for our defence strategy