Consultant

• Jan 2023 - Present

Support Engineer

• Mar 2022 - Dec 2022

Providing support to SAP customers in SAP Ariba solutions within internal Mission Critical Centre team: - Understanding customer situations in SAP Ariba solutions;- Connecting with customers and communicating their needs to SAP colleagues;- Developing appropriate action plans towards a successful resolution.

Support Associate

• May 2021 - Mar 2022

Global Service Desk Mentor

• Apr 2016 - Apr 2021

Modules supported: SAP HANA Finance, SAP HANA Sales & Distribution, SAP HR, SAP HANA P2P, Transportation Management, Success Factors Working Languages: English, Russian. 1. Incident management: - all channels incoming inquiries registration; - primary investigation, proper issue prioritization; - searching for appropriate solution, discussing the solution with the customer, training the customer to leverage the often used services (like GRC); - inquiry escalation to the expert team if required. 2. Knowledge management: - regular KB articles monitoring; - updating and re-writing the articles according to new SAP system standards; - working in collaboration with BTS to prepare new KB articles. 3. Training materials preparation and holding training sessions in SAP FI, AP/AR, Concur and LeafPoint applications. Regular announcements about changes in Finance module in Teams GSD SAP channel. In 2019 took part in BPM project as Defect Officer.

Junior Consultant

• Feb 2013 - Jan 2014

Application supported: Siebel Sh@re Application for Siemens sales representative Working Languages: English, German, Russian Incident management: - all channels incoming inquiries registration; - primary investigation, proper issue prioritization; - searching for appropriate solution, discussing the solution with the customer; - inquiry escalation to the expert team if required. Application supported: Siebel Sh@re Application for Siemens sales representative Working Languages: English, German, Russian Incident management: - all channels incoming inquiries registration; - primary investigation, proper issue prioritization; - searching for appropriate solution, discussing the solution with the customer; - inquiry escalation to the expert team if required.