Experience

The AnyLogic Company

• United States
• Software Development
• 100 - 200 Employee

• Senior Technical Writer

  • Sep 2018 - Present

  • Created and reviewed technical documentation for the company's flagman product (anylogic.help): user guides, reference guides, code samples, Javadoc, extensive tutorials, how-to videos, changelog, error messages, etc. • Maintained documentation platform in close collaboration with front-end developers (strategy, new features, testing). • Worked with product owners on feature requirements documents. • Collected and prioritized user feedback on the documentation. • Contributed to internal knowledge base. • Managed UI localization, collaborated with translators in China. • Participated in UI/UX research. My tools and technologies: Git, Confluence, Snagit, HTML, CSS, Markdown, rST, JavaScript, Java, Python. My achievements: • Developed the strategy and concept of the new documentation platform. • Established collaboration processes and workflow between development team, support team, and technical documentation team. • Created internal style guide for developers to streamline changelog creation from Jira. • Emancipated the documentation release process from the product release process to minimize the response time to user requests. • Introduced obligatory review of UI elements, Javadoc, error messages, and internal knowledge database. Show less



Visutech System Ltd

• Belarus
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Senior Technical Writer

  • Aug 2012 - Aug 2017

  • Developed from scratch technical documentation for users and developers for automation solutions implemented at AT&S, LG Electronics, Samsung, Siemens, IBM, Mitsubishi, and other international companies.• Maintained and updated multiple project-specific documentation branches: user manuals, installation engineer guides, troubleshooting guides.• Maintained and reviewed internal developer’s wiki.• Created the company’s website content.• Wrote marketing copy: brochures, exhibition flyers, white-papers.My tools and technologies: Help&Manual, MS Office, Mantis Bugtracker, HTML, CSS.My achievements:• Conceptualized and maintained internal translation tool. This tool became the single source of localization for custom UIs, error messages, and quick guides by distributed contributors. Each entry went through review process and after approval was added to the internal database for further reuse.• Created and maintained internal dictionaries (EN/RU/DE/ZH).• Created internal style guide for quick user guides and how-to scenarios based on engineers’ on-site experiences.• Established documentation workflow for multiple custom-built solutions tailored to each client’s need. Show less

• Technical Writer

  • May 2009 - Aug 2012

  • Created, edited, and translated user and developer documentation.