Experience

McNicoll Vehicle Hire

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Branch Manager

  • Jan 2022 - Present

• Depot Manager designate

  • Sep 2021 - Jan 2022



McNicoll Vehicle Hire Ltd

• United Kingdom
• Transportation/Trucking/Railroad

• Hire Supervisor

  • Apr 2021 - Oct 2021



SIXT

• Germany
• Travel Arrangements
• 700 & Above Employee

• RSA

  • May 2017 - Jul 2020

  • Create the best rental experience by maximising on sales and service opportunities for every customer • Advise national and international commercial and private customers in the rental station • Deliver excellent face to face customer service in all customer contact situations • Advise as an expert on all vehicles in fleet, all protection items and all extras • Sell additional services that cover the whole topic of car rental • Handle customer complaints with professionalism… Show more • Create the best rental experience by maximising on sales and service opportunities for every customer • Advise national and international commercial and private customers in the rental station • Deliver excellent face to face customer service in all customer contact situations • Advise as an expert on all vehicles in fleet, all protection items and all extras • Sell additional services that cover the whole topic of car rental • Handle customer complaints with professionalism and confidence • Coordinate vehicle fleet Show less • Create the best rental experience by maximising on sales and service opportunities for every customer • Advise national and international commercial and private customers in the rental station • Deliver excellent face to face customer service in all customer contact situations • Advise as an expert on all vehicles in fleet, all protection items and all extras • Sell additional services that cover the whole topic of car rental • Handle customer complaints with professionalism… Show more • Create the best rental experience by maximising on sales and service opportunities for every customer • Advise national and international commercial and private customers in the rental station • Deliver excellent face to face customer service in all customer contact situations • Advise as an expert on all vehicles in fleet, all protection items and all extras • Sell additional services that cover the whole topic of car rental • Handle customer complaints with professionalism and confidence • Coordinate vehicle fleet Show less



Ryder System, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Scheduler; CSA

  • Apr 2015 - Jan 2016

  • Daily administration • file and maintain paper and IT record keeping systems • Manage appointments in bookings and diaries • Schedule service/ M.O.T • Handle customers complaint with professionalism • Deliver excellent customer service in different contact situations • Coordinate vehicle fleet for replacement • Daily administration • file and maintain paper and IT record keeping systems • Manage appointments in bookings and diaries • Schedule service/ M.O.T • Handle customers complaint with professionalism • Deliver excellent customer service in different contact situations • Coordinate vehicle fleet for replacement



SIXT

• Germany
• Travel Arrangements
• 700 & Above Employee

• Rental Sales Agent

  • Apr 2013 - Apr 2015

  • Create the best rental experience by maximising on sales and service opportunities for every client • Advise national and international commercial and private customers in the rental station • Deliver excellent face to face customer service in all customer contact situations • Advise as an expert on all vehicles in fleet, all protection items and all extras • Sell additional services that cover the whole topic of car rental • Handle customer complaints with professionalism and… Show more • Create the best rental experience by maximising on sales and service opportunities for every client • Advise national and international commercial and private customers in the rental station • Deliver excellent face to face customer service in all customer contact situations • Advise as an expert on all vehicles in fleet, all protection items and all extras • Sell additional services that cover the whole topic of car rental • Handle customer complaints with professionalism and confidence • Coordinate vehicle fleet Show less • Create the best rental experience by maximising on sales and service opportunities for every client • Advise national and international commercial and private customers in the rental station • Deliver excellent face to face customer service in all customer contact situations • Advise as an expert on all vehicles in fleet, all protection items and all extras • Sell additional services that cover the whole topic of car rental • Handle customer complaints with professionalism and… Show more • Create the best rental experience by maximising on sales and service opportunities for every client • Advise national and international commercial and private customers in the rental station • Deliver excellent face to face customer service in all customer contact situations • Advise as an expert on all vehicles in fleet, all protection items and all extras • Sell additional services that cover the whole topic of car rental • Handle customer complaints with professionalism and confidence • Coordinate vehicle fleet Show less



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Rental Agent

  • Apr 2011 - Apr 2013

  • Create great rental experience • Increase on sales and service • Deliver excellent customer service in all customer contact situations • Coordinate vehicle fleet • Handle client’s complaints with professionalism and confidence • Create great rental experience • Increase on sales and service • Deliver excellent customer service in all customer contact situations • Coordinate vehicle fleet • Handle client’s complaints with professionalism and confidence



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Night Shift Supervisor

  • Sep 2008 - Feb 2010

  • Provide excellent customer service face to face • Increase on sales and service • Supervising night shift team • Cleaning and stocking up • Provide excellent customer service face to face • Increase on sales and service • Supervising night shift team • Cleaning and stocking up