Experience

PeopleCert

• Greece
• Education Administration Programs
• 500 - 600 Employee

• Business Development Associate UK & Nordics

  • Dec 2021 - Present

• Customer Service Team Leader

  • Mar 2019 - Dec 2021

  -Supervising a team of Customer Service Agents and Senior Agents-Monitoring Customer Service’s agents performance-Coaching of the team & focusing on team members’ training needs-Goal setting and monitoring of goals achievement, reporting team's performance to management-Managing the flow of day-to-day operations-Ensuring that customer enquiries & complaints are dealt with in accordance with the performance and service standards as laid down by PeopleCert-Taking part in the Recruiting process for Customer Service (phone screening, interviews)-Following up on customers that give negative feedback in customer satisfaction surveys-Identifying training needs Show less

• Senior Customer Service Representative

  • Nov 2017 - Mar 2019

• Customer Service Representative

  • Sep 2016 - Nov 2017