Digital Projects Manager - Jordan

• Apr 2022 - Present

Senior Innovation Manager

• Mar 2021 - Apr 2022

Innovation Manager

• Jan 2019 - Mar 2021

Innovation Assistant Manager

• Jul 2018 - Jan 2019

Product Develop Team Leader

• Mar 2017 - Jul 2018

Business Analyst (Team Leader)

• Jun 2014 - Mar 2017

• Temenos Core Banking System development team• Analyzing and understanding procedures in the bank’s departments.• Collecting bank customization requirements for the new core system• Negotiating with Temenos vendors on bank requirement implementation.• Conducting gap analyses to inspect bank requirement implementation• Adjust system parameters to reflect bank business requirements and procedures• Create customized reports to serve different department needs.• (work heavily relies on Microsoft Office especially Excel)• Achievements : received a Certificate of Recognition for outstanding performance during the training phaseAs of Feb/2015 member of the Center of Excellence, responsible for parameterization and business implementation of the systemWorking with a great variety of people from different backgrounds and cultures. Show less

Customer Service Representative

• Oct 2013 - Jun 2014

• Broadening the customer base by attracting new customers• Suggestion and promotion of products to potential and current customers • Opening new accounts through information input• Maintaining and updating current accounts• Resolution of any problems, by choosing a customer oriented approach• Preparation of products by collecting and analyzing information from the customer base• Response to customer inquiries in a timely manner• Achievements : received the no. 1 position in sales target accomplishment among the bank’s branches in January Show less

teller

• Jun 2010 - Oct 2013

• Check cashing, depositing, transfers, wire transfers• Savings deposits, withdrawals• Issuing negotiable items (cashier's checks, traveler's cheques, money orders, federal draft issuances, etc.)• Payment collecting• Promotion of the financial institution's products (loans, mortgages, etc.)• Business referrals (trust, insurance, lending, etc.)• Cash advances• Savings bond purchase or redemption• Resolving customer issues• Balancing the vault, cash drawers, ATMs, and TAUs• Ordering products for the customer (checks, deposit slips, etc.) Show less

Economic Analyst

• Feb 2010 - Jun 2010

• Preparing analytical reports on major economic and political events, researched on daily basis • Using Bloomberg terminal in researching financial and economic data to access the database of all major economic indicators and financial asset updates • Economic fundamental analysis • Political news • Preparing analytical reports on major economic and political events, researched on daily basis • Using Bloomberg terminal in researching financial and economic data to access the database of all major economic indicators and financial asset updates • Economic fundamental analysis • Political news