Website Services Specialist

• Jul 2023 - Present

Customer Care Expert

• Aug 2020 - Feb 2023

Consistently deliver exceptional customer support, resulting in a 95% satisfaction rate and quarterly bonuses for outstanding service Skillfully manage multiple client payment accounts, leveraging Wix's dynamic editor and payment systems to ensure their success Prioritize the development and nurturing of user relationships through various channels, including email, chat, and phone calls Meet and exceed daily, weekly, and monthly KPIs to achieve individual and team objectives Consistently deliver exceptional customer support, resulting in a 95% satisfaction rate and quarterly bonuses for outstanding service Skillfully manage multiple client payment accounts, leveraging Wix's dynamic editor and payment systems to ensure their success Prioritize the development and nurturing of user relationships through various channels, including email, chat, and phone calls Meet and exceed daily, weekly, and monthly KPIs to achieve individual and team objectives

Platform Operations Specialist

• Feb 2020 - Jun 2020

Conduct online audits for local businesses to assess their social media presence Guide customers through the onboarding process by creating social media pages and uploading business-related content to their accounts Respond promptly to customer requests and ensure their accounts remain up-to-date and accurate with the latest information Conduct online audits for local businesses to assess their social media presence Guide customers through the onboarding process by creating social media pages and uploading business-related content to their accounts Respond promptly to customer requests and ensure their accounts remain up-to-date and accurate with the latest information

Bartender

• Jul 2019 - Jan 2020

Bartender

• Jul 2018 - Jul 2019

Patient Services Specialist

• May 2018 - Sep 2018

Research Assistant

• Sep 2015 - Oct 2017

Server

• Aug 2010 - Mar 2016