Team Lead - Service Experience

• Dec 2022 - Present

Team lead - Service delivery at Investment Management Corporation of Ontario. Liaising with client, SMEs, and stakeholders, and managing team of technicians providing support to client. Designing and implementing adaptable workflows to satisfy client needs. Managing and coordinating multiple tech deployments and projects simultaneously.

Field Services Specialist

• Aug 2022 - Dec 2022

Cybersecurity and Technology Services at Investment Management Corporation of Ontario.

System Support Professional

• Mar 2022 - Aug 2022

Co-Founder

• Sep 2013 - Present

Registered and operating 501c3 non-profit in good standing. Taken from inception to startup to established and known in the industry. Registered and operating 501c3 non-profit in good standing. Taken from inception to startup to established and known in the industry.

Consultant

• Jan 2021 - Jan 2022

• Served as a Project Manager and Strategy Consultant • Provided blockchain consultancy services for NFT and metaverse projects • Designed total outreach strategies for clients; utilizing metrics and analytics to drive engagement • Communicated with stakeholders and development teams to understand and convey advanced concepts and requirements • Served as a Project Manager and Strategy Consultant • Provided blockchain consultancy services for NFT and metaverse projects • Designed total outreach strategies for clients; utilizing metrics and analytics to drive engagement • Communicated with stakeholders and development teams to understand and convey advanced concepts and requirements

Customized Solutions Manager

• 2018 - 2020

• Launched and managed a new department within the organization • Hired and onboarded qualified talent to organize project teams • Designed client-focused scalable solutions • Provided ongoing departmental support to elevate service delivery • Launched and managed a new department within the organization • Hired and onboarded qualified talent to organize project teams • Designed client-focused scalable solutions • Provided ongoing departmental support to elevate service delivery

Computer Senior

• 2008 - 2018

• Managed, trained, and coached sales team in standard processes and procedures • Consistently achieved and exceeded sales targets • Provided technical expertise and complex problem-solving as necessary • Ensured compliance with operational standards and procedures • Managed, trained, and coached sales team in standard processes and procedures • Consistently achieved and exceeded sales targets • Provided technical expertise and complex problem-solving as necessary • Ensured compliance with operational standards and procedures