Experience

Zain Jordan

• Jordan
• Telecommunications
• 700 & Above Employee

• Enterprise Presales / Sales Account Manager

  • Jul 2016 - Present

  1. managing the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management. To offer creative solutions.2. Managing large portfolio of corporate clients from different sectors (Government, governorate, Health, Insurance, Hospitality, FCMG, Financial and Banking, Industry, SOHOs, SMEs and construction3. Work with enterprise product owners to feedback on issues with current products and provide input around new products 4. Sell technical solutions to the customer with professionalism and enthusiasm 5. Presales techniques including infrastructure, virtualization, and cloud computing 6. Good knowledge in Cyber Security Services i.e FWaaS, DDoS, WAF, VAPT, SIEM, SOC, Sandbox, DNS protection 6. Delivery of team sales, service level components, quality and productivity targets & indicators.7. Attend meetings with potential customers to determine technical & business requirements and ensuring that all necessary information is collected prior to producing a solution

• Helpdesk broadband team member experience level

  • Oct 2008 - Present

  Troubleshooting ADSL problems Member in WiMAX lunch team and troubleshooting WiMAX problems Member in HSPA+ lunch team and troubleshooting HSPA+ problems 2nd level support for Microwave, fiber, leased line and MPLS network BlackBerry supporter (BES servers installation, troubleshooting BES problems and BB devices full support) IPhone handset supporter Troubleshooting Emails and Hosting problems Simulation on the internet services (value added service test, devices test, system test, internet speed coverage test). ISP callcenter Trainer



Zain- Jordan

• Technical support Engineer

  • Aug 2008 - Mar 2016

  Troubleshooting ADSL problems Member in WiMAX lunch team and troubleshooting WiMAX problems Member in HSPA+ lunch team and troubleshooting HSPA+ problems 2nd level support for Microwave, fiber, leased line and MPLS network BlackBerry supporter (BES servers installation, troubleshooting BES problems and BB devices full support) IPhone handset supporter Troubleshooting Emails and Hosting problems Simulation on the internet services (value added service test, devices test, system test, internet speed coverage test). ISP callcenter Trainer