Experience

Mumzworld.com

• United Arab Emirates
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service Representative

  • Feb 2020 - Present

  · Answering phones from customers professionally and responding to customer inquiries and complaints. · Researching required information using available resources. · Handling and resolving customer complaints regarding product sales to customer service problems. · Providing customers with the organization’s service and product information. · Processing forms, orders, and applications requested by the customers. · Identifying, escalating priority issues and reporting to the high-level management. · Routing inbound calls to the appropriate resources. · Following up complicated customer calls where required. · Completing call notes and call reports as necessary and updating them in the CRM. · Obtaining and evaluating all relevant data to handle complaints and inquiries. · Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments Show less



Cupola Teleservices (Cupola)

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Team Lead

  • Sep 2017 - Jan 2020

  · Handling Daily Operations· Motivating the call center Agents. · Hiring and Training Staff· Evaluating Performance· Bringing out the best in others to achieve maximum performance· Following through on inquiries and projects to ensure completion· Managing the performance of others seriously but tactfully· Exhibiting patience in order to appease the most difficult clients· Committing to exceptional customer service· Multitasking with ease to handle the needs of various reps at the same time· Clear communicator between call center Agents. · Problem solver for both of the customers and Team Good at building rapport within the team. Show less

• Customer Service Representative

  • Nov 2014 - Sep 2017

  PRIMARY RESPONSIBILITIESAnswer the calls and respond to customer requests. Sell product and place customer orders in computer system.Provide customers with product and service information. Upsell products and services.Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system.Follow-up on customer inquiries not immediately resolved.Complete call logs and reports. Research billing issues.Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls.Recommend process improvements. Other duties as assigned. ADDITIONAL RESPONSIBILITIESProvide on-the-job training for new employees. Generate customer thank you letters. Show less



Mullin shooping

• Dubai, United Arab Emirates

• Leadership Team

  • Jul 2013 - Oct 2014

  • Assisted customers with their queries and problems by phone and e-mail. • Established and maintained contacts with new and existing customers as per the direction of the supervisor. • Helped customers place new orders easily. • Forwarded important and serious matters to the seniors. • Transferred urgent calls to the required departments quickly and accurately. • Entered and updated new customer details in the customer relationship management software according to administrative guidelines • . Achieved set targets of the firm by the stipulated deadline. Show less